Delivery/Development Manager

Job Description Remaining Positions: 1 Details: Job Responsibilities: The Network Domain Lead acts as a practice lead for our Hybrid Cloud & Infrastructure (HCI) services across North America, EMEA, and APAC. This role is responsible for coordinating and overseeing the coordination of network technical services, ensuring customer satisfaction, and driving continuous improvement across regions. This includes managing regional Network Delivery Managers and Technical Leads , coordinating delivery and transition of services, and working closely with internal teams such as Service Management, Professional Services, and Technical Experts. Main Responsibilities : Lead Network service delivery (RUN), service transitions, and related IT projects for the HCI service line. Supervise and coordinate Network Delivery Managers (NA, EMEA, APAC) and Technical Leads . Maintain strong relationships with Service Managers and internal delivery teams to ensure seamless execution. Ensure customer satisfaction by proactively identifying and resolving service-related issues. Monitor service delivery performance and ensure alignment with SLAs, budgets, and customer expectations. Support hiring, onboarding, and workforce planning in collaboration with HR and Delivery Managers. Provide leadership for continuous improvement of delivery models, processes, and tools. Act as a key escalation point for complex customer concerns and drive resolution as well as for network area administrative matters . Support the development of account and service plans in coordination with Network Delivery Managers and Technical Lea ds. Track regional demand pipelines and align delivery capacity accordingly. Drive financial accountability and contribute to reporting and optimization activities. Job Requirements Details: Team & Leadership : Manage a globally distributed team, setting clear goals, priorities, and performance expectations. Conduct regular team briefings, 1:1s, and service steering meetings. Promote a culture of ownership, transparency, and collaboration. Lead by example, guiding teams through challenges and mentoring for growth. Strategic & Analytical Focus: Balance customer and technical teams needs with company objectives in a matrixed environment. Make informed decisions to prioritize actions, allocate resources, and manage risks. Help shape the long-term strategy for HCI network deliver ed services in alignment with company goals. Foster collaboration across departments and service lines to deliver integrated solutions. Experience and Skills Requirements: 9+ years in service delivery, project management, or technical coordination within IT infrastructure or cloud services. Proven leadership experience managing multi-region or global teams. Strong customer orientation with the ability to manage and influence at senior levels. Solid understanding of infrastructure services (e.g., server, storage, networking, cloud). Strong organizational and communication skills, with the ability to manage multiple priorities. Experience working in a matrixed, multicultural environment. Financial acumen for tracking budgets, cost optimization, and service profitability. Agile and ITIL-based delivery experience preferred. Certifications (Preferred): ITIL v4 Foundation or Practitioner (required) . Technical certifications related to Cloud, Infrastructure, or IT Operations ( Network , Cloud and Hybrid , etc.) are beneficial . Other Requirements: Business fluency in English ( additional languages are a plus) Willingness to travel internationally as needed Pay Range: Based on Experience