Digital Operations Lead

Role: Digital Operations Lead

Location: 2 S. Biscayne Blvd, Miami, FL

Duration: 6-12+ months

Work Model: Onsite 4 days/week (Monday–Thursday), remote on Friday

Position Overview

The Digital Operations Lead will be responsible for ensuring the reliability, scalability, and performance of the organization’s digital IT platforms, with a strong emphasis on SAP Hybris Commerce Cloud . This role requires a seasoned professional with deep expertise in site reliability engineering (SRE), cloud environments, and modern API/microservices frameworks. The Lead will oversee operational excellence across digital commerce platforms, drive incident management, and partner with engineering teams to continuously improve system performance.

Key Responsibilities

Ensure high availability, stability, and scalability of digital commerce and API platforms.

Lead monitoring, incident response, troubleshooting, and root‑cause analysis for production systems.

Manage and optimize SAP Hybris Commerce Cloud and GraphQL services in live environments.

Collaborate with engineering teams to enhance system reliability, observability, and automation.

Define and manage service‑level agreements (SLAs) to meet business and customer expectations.

Drive continuous improvement initiatives across digital operations and cloud infrastructure.

Core Skills & Expertise

Intermediate to advanced Site Reliability Engineering (SRE) practices.

Strong hands‑on experience with SAP Hybris Commerce Cloud .

Proficiency in GraphQL services and API management.

Expertise in cloud platforms (AWS, Azure) and observability tools.

Automation mindset with proven ability to streamline operations.

Qualifications

• Bachelor’s degree in Information Technology, Engineering, or related field.

• 10+ years of experience in digital operations leadership roles.

• Deep knowledge of commerce platforms (SAP) , microservices architecture , API frameworks (GraphQL) , and cloud environments (AWS, Azure) .

• Strong problem‑solving skills with proven success in incident management and system optimization.

• Ability to lead cross‑functional teams and collaborate effectively with engineering and business stakeholders.