Infrastructure Ops Engineer - JAMF

Position: Infrastructure Ops Engineer - JAMF Contract Duration: 6 months (CTH) Work Location: Bangalore, IN (Hybrid)

We are seeking a skilled macOS infrastructure specialist to manage and support enterprise-grade Apple device environments using JAMF Pro. This role involves workstation administration, software distribution, compliance enforcement, and technical consulting across a global footprint.

Key Responsibilities

Mac Workstation & Endpoint Management

Administer and support macOS workstations using JAMF Pro

Implement and maintain policies, configuration profiles, and scripts

Ensure compliance with organizational security standards

Provide Tier 2 and Tier 3 support for macOS clients

JAMF Pro Administration & Maintenance

Install and manage JAMF Pro server infrastructure

Monitor system performance and apply corrective actions

Perform routine maintenance, database integrity checks, and application updates (patches, hotfixes, service packs)

Support & Troubleshooting

Respond to and resolve helpdesk incidents and service requests (Level 1–3)

Execute disaster recovery procedures for JAMF infrastructure

Identify and implement corrective actions (CLCA)

Device Lifecycle & Profile Management

Create and manage configuration profiles and compliance policies

Enroll, provision, retire, and wipe macOS and iOS devices

Configure macOS-specific profiles including ESP and branding for Company Portal

Software Packaging & Distribution

Package and deploy LOB and store applications across macOS and iOS/iPadOS platforms

Convert applications to JAMF-compatible formats and manage deployment groups

Administer software metering and license distribution

Maintain Self Service Portal content and provide Tier 2 support for distribution issues

Reporting & Analytics

Generate hardware/software inventory and usage reports

Customize inventory schema and build Power BI dashboards

Administer JAMF web reporting and create custom reports

Project Coordination & Communication

Coordinate infrastructure-related administrative tasks including scheduling, tracking, and change management

Deliver metrics and utilization reports on operational review cycles

Communicate technical information effectively to both technical and non-technical stakeholders

Serve as liaison with internal teams, customers, and third-party vendors

Patch Management

Manage patching for macOS workstations and non-ITS servers

Approve and package security updates in alignment with enterprise standards

Test and deploy updates according to rollout schedules

Basic Qualifications

BS/Associate degree, technical certification, or equivalent experience

3–7 years of experience in:

macOS workstation and endpoint management

Custom macOS package creation and deployment

Integration with AD, LDAP, and Kerberos

Supporting client/server environments and core networking technologies (LAN/WAN, SMTP, VPN, DNS, DHCP)

Preferred Qualifications

• Experience managing iOS/iPadOS devices

• Familiarity with BeyondTrust and CrowdStrike

• Azure VM administration

• Scripting proficiency in Bash, Python, or similar languages

• Experience in large-scale or international enterprise environments