Computer Support Analyst

Description of Duties: Deliver training on the Asite platform to end users. Monitor support emails and voicemails received from Client's Asite end users and resolve problems or take appropriate action. Gather, organize, and analyze large internal and external data sets to provide insights for management. Assist with data entry and clean-up in Asite Assist with developing interactive dashboards of Asite data in Power BI. Required Skills: Bachelor’s degree in Computer Information Systems or 5 years relevant experience Proficient in Microsoft Office. Excellent PowerPoint skills Advanced level of MS Access and/or Excel including advanced formulas, VBA, macros and data tables, Charts, Pivot tables. Working knowledge of SharePoint and MS Teams Hands-on experience building and publishing customized and interactive dashboards within PowerBI Strong organizational and multi-tasking skills. Excellent analytical and problem-solving abilities Excellent communication (verbal and written) and customer service skills Ability to handle a high-pressure environment Ability to prioritize urgent requests and multitask Helpdesk experience preferred Experience working in a document management platform strongly preferred - proficient in Asite is a plus Proficient in SQL a plus