IT support required on 1 year contract For Quess corp payroll

Role & responsibilities IT support Consultant required on 1 year contract for Quess corp payroll 6 Days work from Office. Experience: 48 Years Location: Aurangabad Quantity : 4 (2 DL2, 2 DL1) Department: IT Infrastructure,EUC & Operations Shift Requirement: Ability to work in rotational shifts (including night/plant shifts). Job Summary The IT Support Engineer L2 will be responsible for providing advanced technical support for end-user computing, servers, networks, virtualization, backup operations, and security systems. The role requires independent troubleshooting and resolution of infrastructure incidents while ensuring compliance with organizational SLAs, security standards, and operational procedures. Key Responsibilities Provide Level 1 & Level-2 technical support for desktops, laptops, printers, video conferencing systems, and business applications. Demonstrate a hands-on, 'no task too small' approach, taking direct ownership of daily L1 ticket queues (password resets, printer setups, basic hardware troubleshooting) alongside advanced L2 infrastructure management." Install, configure, and maintain Windows, Linux, and macOS operating systems. Manage and troubleshoot Windows Server environments (2016/2019/2022/2025). Monitor server and network infrastructure and perform preventive maintenance activities. Perform server patching, upgrades, shutdown, startup, and health checks. Support Microsoft Outlook, Microsoft 365, and Google Workspace environments. Troubleshoot LAN, WAN, Wi-Fi, VPN, DNS, DHCP, and TCP/IP-related issues. Administer antivirus solutions and endpoint security controls. Monitor, execute, and validate backup jobs and perform restoration activities when required. Support QC, R&D, and plant-floor IT infrastructure, including laboratory systems and network connectivity. Install and maintain approved software applications and licensed tools. Perform IT asset management, inventory tracking, and warranty coordination. Coordinate with OEMs, vendors, and third-party support teams for issue resolution. Create and maintain technical documentation, SOPs, and infrastructure records. Ensure incidents and service requests are resolved within agreed SLAs & handson experience on ticketing tools. Escalate critical issues to L3 teams or OEM support with proper troubleshooting details and ownership. Participate in disaster recovery activities and business continuity exercises. Support cybersecurity initiatives, vulnerability remediation, and compliance requirements. Technical Skills Required Windows Desktop Administration Windows Server 2016/2019/2022/2025 Administration Google Workspace Support. LAN, WAN, Wi-Fi, DNS, DHCP, TCP/IP Troubleshooting Backup Solutions management (Backup Exec, Veeam or equivalent) Endpoint Security and Antivirus Administration & Patch Management. IT Asset Management Service Desk and Ticketing Tools (Symphony,ServiceNow, ManageEngine, Jira, etc.) Basic Firewall and VPN Troubleshooting Experience supporting plant-floor hardware such as Barcode Scanners, Label Printers (Zebra/Honeywell), Weighing Scale interfaces, and Industrial PCs Basic understanding of separating Plant Networks (OT) from Corporate Networks (IT) via VLANs/Firewalls for security Soft Skills Strong troubleshooting and analytical skills Excellent communication and customer service skills Ability to work independently and in a team environment Strong documentation and reporting skills Educational Qualification B.E./B.Tech / BCA / MCA / B.Sc. IT or equivalent Preferred Certifications: - Microsoft Certified - CCNA Preference :- Residence or Work location Aurangabad Ability to work in Shifts Capability to lead the team. Good hands on experience on reporting , MIS , Dashboard. Ability to solve the technical issues quickly. Good experience in handling the Prodution plant operations & Senior management.