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About the role
Role & responsibilities - Own the Zoho One ecosystem across CRM, Projects, Books, Inventory, Desk, People, Analytics, Creator, Forms, Sign, and other business applications. - Gather business requirements from stakeholders and translate them into scalable digital solutions. - Work closely with implementation partners and vendors to design, implement, and optimize business processes. - Manage product roadmap, releases, enhancements, and feature prioritization. - Configure workflows, approvals, forms, dashboards, reports, and automation. - Drive process standardization across Sales, Marketing, Finance, Procurement, HR, Customer Service, and Operations. - Coordinate integrations between Zoho and third-party applications, including ERP, payment gateways, communication tools, and APIs. - Monitor system adoption, identify improvement opportunities, and increase operational efficiency. - Prepare functional specifications, UAT plans, training documentation, and SOPs. - Ensure data quality, governance, security, and user access management. - Act as the internal product owner for all enterprise applications. Preferred candidate profile - 4 to 8 years of experience in Product Management, Business Systems, ERP, CRM, or Digital Transformation. - Hands-on exposure to Zoho One implementation is preferred. - Experience with one or more enterprise platforms such as Zoho, Salesforce, Microsoft Dynamics, SAP, Oracle, Odoo, or HubSpot. - Solid understanding of CRM, Finance, Inventory, HR, Procurement, and Workflow Automation. - Experience working with APIs and system integrations. - Excellent stakeholder management and communication skills. - Strong analytical and problem-solving mindset. .
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