Jira Atlassian L2 Support Engineer

Job Title: Jira Atlassian L2 Support Engineer Location: Pune Working hours: 2pm to 11pm and 3pm to 12am Work days: Monday to Friday (Hybrid) Responsibilities: Provide Level 2 technical support for Jira, Confluence, Bitbucket, and other Atlassian tools. Investigate and resolve issues escalated from Level 1 support in a timely manner. Troubleshoot workflows, permission schemes, custom fields, and other configurations in Jira and Confluence. Monitor system performance and health, identifying and resolving issues proactively. Assist in user and group management, project configurations, and automation rule setups. Collaborate with cross-functional teams (DevOps, QA, Project Managers) to support integration and usage of Atlassian tools. Maintain documentation for common issues, solutions, and configuration guides. Escalate complex issues to Atlassian support (Level 3) or internal development teams as needed. Assist in plugin installations, upgrades, and minor tool customizations. Participate in Atlassian system maintenance and patching activities. Requirements: 2 4 years of experience in Atlassian Jira/Confluence/Bitbucket support or administration. Solid understanding of Jira project schemes, workflows, issue types, and permission models. Familiarity with Jira Service Management (JSM) and Confluence administration. Experience in troubleshooting Atlassian Marketplace apps/plugins (e.g., ScriptRunner, Xray, etc.). Ability to read and analyze log files (Jira logs, application logs). Basic scripting knowledge (e.g., Groovy, JQL, or Bash) is a plus. Experience with incident management tools and ticketing systems. Familiarity with REST APIs and integration troubleshooting is a bonus. Soft Skills: Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Ability to work under pressure and prioritize tasks effectively. Team player with a customer-centric mindset. Preferred Qualifications: Atlassian Certified Professional (ACP) certification is a plus. ITIL Foundation or similar certification is desirable. Exposure to CI/CD pipelines, DevOps tools, or Agile frameworks Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. Job Title: Jira Atlassian L2 Support Engineer Location: Pune Working hours: 2pm to 11pm and 3pm to 12am Work days: Monday to Friday (Hybrid) Responsibilities: Provide Level 2 technical support for Jira, Confluence, Bitbucket, and other Atlassian tools. Investigate and resolve issues escalated from Level 1 support in a timely manner. Troubleshoot workflows, permission schemes, custom fields, and other configurations in Jira and Confluence. Monitor system performance and health, identifying and resolving issues proactively. Assist in user and group management, project configurations, and automation rule setups. Collaborate with cross-functional teams (DevOps, QA, Project Managers) to support integration and usage of Atlassian tools. Maintain documentation for common issues, solutions, and configuration guides. Escalate complex issues to Atlassian support (Level 3) or internal development teams as needed. Assist in plugin installations, upgrades, and minor tool customizations. Participate in Atlassian system maintenance and patching activities. Requirements: 2 4 years of experience in Atlassian Jira/Confluence/Bitbucket support or administration. Solid understanding of Jira project schemes, workflows, issue types, and permission models. Familiarity with Jira Service Management (JSM) and Confluence administration. Experience in troubleshooting Atlassian Marketplace apps/plugins (e.g., ScriptRunner, Xray, etc.). Ability to read and analyze log files (Jira logs, application logs). Basic scripting knowledge (e.g., Groovy, JQL, or Bash) is a plus. Experience with incident management tools and ticketing systems. Familiarity with REST APIs and integration troubleshooting is a bonus. Soft Skills: Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Ability to work under pressure and prioritize tasks effectively. Team player with a customer-centric mindset. Preferred Qualifications: Atlassian Certified Professional (ACP) certification is a plus. ITIL Foundation or similar certification is desirable. Exposure to CI/CD pipelines, DevOps tools, or Agile frameworks Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.