Source description
About the role
Hands On Good knowledge in Windows/Linux OS based applications (Installation, troubleshooting, Debugging) Experience with Networking Security (Static Routes, RIP / OSPF / BGP / LDAP / IPSEC / SSL-VPN / NAT / GRE / ) Proven track record of handling customer escalations, balancing customer expectations, and negotiating successful resolutions Existing knowledge of, and experience with public cloud platform (IaaS) features, capabilities, and best use Experience working on networking devices ( Firewall, Switches and Routers ) Responsibilities A: Management of the Palo Alto Prisma, Panorama, Firewall Network B:Lead day to day operations of the Palo Alto Firewall and administration associated with it C: Will be responsible for the end to end delivery Technical Experience : A Good understanding of Palo Alto Prisma, Panorama, firewalls, App-ID, user-ID, content-ID and Global Protect B In-depth understanding on IPsec VPNs, Global Protect VPNs, Security Profiles, Firewall implementation C Good understanding on cloud providers like AWS, Azure D Basic Knowledge on Operating Systems Windows, Unix, Linux E-We can consider Network resources with firewall experience who can be upskilled to Palo Alto Professional Attributes : 1Willing to learn new technologies 2-Cross skilling, Upskilling 3-Good Communication and presentation skill 4-Quick learner, team player Educational Qualification : Bachelor or college degree in related field or equivalent work experience Additional Information : Should be open to night in shifts Skills Proven work experience as a Customer support, Technical Support Engineer, Desktop Support Engineer and IT Help Desk Technician Good knowledge about Windows/Linux OS and networking environments Good knowledge about cloud services (AWS/Azure/Google cloud) Good understanding of computer systems, Firewall, Switches and other network devices Ability to diagnose and troubleshoot technical issues Familiarity with remote desktop applications and help desk software Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus