Customer Success Engineer

This a Full Remote job, the offer is available from: Europe, Central African Republic, India Who We AreStreamline is a fast-growing consultancy specializing in Enterprise Mobility, Product Engineering, and IT Transformation. Were building something special - a team of top-tier strategists, engineers, and designers who thrive on solving hard problems for enterprise clients. If you want to be part of a company where your contributions are visible from day one, keep reading. The Role We're looking for a Customer Success Engineer to serve as a technical partner to our customers, helping them get maximum value from our product. You'll sit at the intersection of engineering, support, and customer success troubleshooting complex technical issues, guiding implementations, and advocating for customer needs internally. This role also carries deep hands-on responsibility for our Apple device management stack, so strong MDM/Jamf expertise is core to the position, not a nice-to-have. This is a contract, remote position open to candidates based in Central Asia, India and Europe. Given the significant time difference from the US West Coast (typically 1213 hours ahead of PT, depending on daylight saving), this role requires a late-night to early-morning working schedule locally in order to align with Pacific Time Zone (PT) business hours to provide support to our North America-based customers. Key Responsibilities Device & Endpoint ManagementDeploy and manage applications, configurations, and profiles via Apple Configurator and MDM clientsAdminister Jamf (required) and support InTune environments where applicableManage device assignment, certificate renewals, APNS, and supervision identities through Apple Business ManagerApply mobile security best practices, including IdP/MFA integration and device hardeningCustomer & Technical SupportServe as the primary technical point of contact for a portfolio of customer accounts throughout their lifecycleTroubleshoot and resolve complex technical issues including application installation, network connectivity (VPN, DMZ, firewall-related), and device management issues through debugging, log analysis, and API-level investigationDesign and implement technical solutions, integrations, and workarounds tailored to customer environments, including custom API interactions and scripting (Bash/Python) for workflow automationPartner with Customer Success Managers to ensure smooth onboarding, adoption, and renewal of accountsLead technical onboarding calls, product demos, and training sessions for customers during PT business hoursMonitor and triage tickets via the help desk system, meeting SLA commitments for response and resolutionDocumentation & Continuous ImprovementWrite and maintain technical documentation, runbooks, and knowledge base articlesIdentify patterns in customer issues and feedback, and advocate for product/engineering improvementsCollaborate with Engineering and Product teams to escalate and track bugs or feature requestsMonitor customer health metrics and proactively flag technical risks that could affect retentionContribute to internal tooling and automation that improves support efficiencyRequired Qualifications MDM / Apple Device Management5+ years of hands-on experience with iOS and macOS in an MDM/EMM environment; mobile device support is essentialMultiple years of Jamf experience required; Jamf 300 (or higher) certification requiredApple Business Manager (formerly Apple DEP) experienceExperience with InTune desired but not requiredGeneral Technical & Customer Success3+ years in a customer-facing technical role (customer success engineering, technical support, solutions engineering, or similar)2+ years of Bash and/or Python experience for scripting and workflow automation4+ years working with external APIs to interact with data; ability to build custom APIs (e.g., via Swagger) preferredStrong troubleshooting skills across web applications, APIs, and/or SaaS platformsExperience with debugging tools, log analysis, and reading stack tracesWork Style & LogisticsBased in Central Asia, India and Europe, with willingness to work a schedule aligned to Pacific Time Zone hours (approx. 9:00 AM6:00 PM PT), which falls late night to early morning local timeFluent English (written and verbal), with the ability to explain technical concepts to non-technical audiencesStrong ownership mentality, organizational skills, and ability to manage multiple priorities independentlyComfortable working in fast-paced production environments under strict SLAs, with a "measure twice, cut once" mentalityReliable high-speed internet connection and a quiet, dedicated home-office setup suitable for video callsNice to HavePrior experience working overnight or split-shift schedules for a US-based or Western companyExperience with REST APIs, webhooks, or integration platformsFamiliarity with cloud infrastructure (AWS, GCP, or Azure)Background in a technical support or DevOps-adjacent .