IT Service Management Specialist (ITIL4)

Urgent Hiring | IT Service Management Specialist (ITIL4) | Gurgaon (Hybrid) | Contract Role One of our prestigious client is looking for a hands-on IT Service Management Specialist with strong expertise in Major Incident Management, Problem Management, and ITIL4 Service Management. This is an excellent opportunity for professionals who have worked in enterprise IT environments and can drive service excellence while collaborating with global stakeholders. Location: Gurgaon (Client Office 2 Days/Week) Employment Type: Contract (6 Months, Extendable) Experience: 510 Years (Minimum 5-6 Years in IT Service Management) Joining: Immediate Joiners Preferred Qualifications - Must have - Bachelors degree in IT, Computer Science, or related field. - ITIL Foundation / ITIL4 certification preferred. Mandatory Skills ITIL4 Service Management Major Incident Management (P1/P2 Incidents) Problem Management (RCA, 5 Whys, Preventive Actions) SLA, KPI & Service Performance Management Executive Reporting & Stakeholder Management Strong Communication Skills Preferred Skills ServiceNow Or Jira Service Management (JSM) AI & Automation for Service Management productivity and reporting Continuous Service Improvement (CSI) Key Responsibilities Lead and coordinate P1/P2 Major Incidents, ensuring timely resolution and effective stakeholder communication.Drive ITIL-based Problem Management, including Root Cause Analysis (RCA), 5 Whys, preventive actions, and service improvements.Monitor and improve SLA compliance, MTTA, MTTR, and Service Management KPIs.Prepare executive dashboards, incident summaries, and service performance reports for senior leadership.Collaborate with global technical teams to ensure high-quality service delivery.Leverage AI tools and automation to improve reporting, operational efficiency, and service management processes. We're Looking For Professionals Who Have Hands-on experience managing enterprise Major Incidents. Strong understanding of ITIL4 processes and ITSM best practices. Proven experience driving Service Management KPIs and operational improvements. Excellent stakeholder management and executive communication skills. Experience working with enterprise ITSM tools such as ServiceNow or Jira Service Management. Interested candidates, please share your updated resume along with: Subject: IT Service Management Specialist (ITIL4) | Gurgaon (Hybrid) | Contract Role Full NameMobile NumberTotal ExperienceRelevant Experience as IT Service Management SpecialistCurrent CTC (LPA)Expected CTC (LPA)Notice Period /Last Working DayCurrent LocationWillingness to work from the Gurgaon client office 2 days/weekAre you comfortable with a contract role Do you have any offer in hand Email: career@strive4x.net #Hiring #ITServiceManagement #ITIL4 #MajorIncidentManagement #ProblemManagement #ServiceNow #Jira #ITSM #SLA #RCA #Automation #AI #GurgaonJobs #ContractJobs #ImmediateJoiners #Strive4X Urgent Hiring | IT Service Management Specialist (ITIL4) | Gurgaon (Hybrid) | Contract Role One of our prestigious client is looking for a hands-on IT Service Management Specialist with strong expertise in Major Incident Management, Problem Management, and ITIL4 Service Management. This is an excellent opportunity for professionals who have worked in enterprise IT environments and can drive service excellence while collaborating with global stakeholders. Location: Gurgaon (Client Office 2 Days/Week) Employment Type: Contract (6 Months, Extendable) Experience: 510 Years (Minimum 5-6 Years in IT Service Management) Joining: Immediate Joiners Preferred Qualifications - Must have - Bachelors degree in IT, Computer Science, or related field. - ITIL Foundation / ITIL4 certification preferred. Mandatory Skills ITIL4 Service Management Major Incident Management (P1/P2 Incidents) Problem Management (RCA, 5 Whys, Preventive Actions) SLA, KPI & Service Performance Management Executive Reporting & Stakeholder Management Strong Communication Skills Preferred Skills ServiceNow Or Jira Service Management (JSM) AI & Automation for Service Management productivity and reporting Continuous Service Improvement (CSI) Key Responsibilities Lead and coordinate P1/P2 Major Incidents, ensuring timely resolution and effective stakeholder communication.Drive ITIL-based Problem Management, including Root Cause Analysis (RCA), 5 Whys, preventive actions, and service improvements.Monitor and improve SLA compliance, MTTA, MTTR, and Service Management KPIs.Prepare executive dashboards, incident summaries, and service performance reports for senior leadership.Collaborate with global technical teams to ensure high-quality service delivery.Leverage AI tools and automation to improve reporting, operational efficiency, and service management processes. We're Looking For Professionals Who H