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Job Type: Full-time Customer Success CybersecurityLocation: Remote (India preferred) | Type: Full-timePosition OverviewWe are seeking Customer Success Associates/ Executive/ Specialist to join our team insupporting global customers during night shift hours. This role involves working directly withclients to implement, onboard, and provide ongoing support for our cybersecurity technicalproducts.Key ResponsibilitiesGuide customers through the implementation process of Strobes CTEM platformConduct technical onboarding sessions for current clientsProvide technical support and troubleshooting assistanceEducate customers on platform features and best practicesManage customer relationships and ensure the successful adoption of our solutionsDocument customer interactions and maintain accurate recordsCollaborate with internal teams to resolve customer issuesRequirementsExperience:2-4 year of professional experienceSkills & Competencies:Excellent verbal and written communication skillsStrong problem-solving abilitiesBasic understanding of technology conceptsCustomer-oriented mindsetAbility to work independently in a fast-paced environmentProfessional DevelopmentThis position offers exceptional learning opportunities in the cybersecurity domain.You will gain hands-on experience with enterprise security solutions and develop expertise inthreat management technologiesWhy Join StrobesWork with real cybersecurity challenges, serious customers, and a platform built for outcomes. Ifyou value accountability, clear work, and meaningful impact over corporate theater, this role isfor you.We're a team that appreciates technical depth, authentic relationships, and people who careabout actually solving problems. .
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