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About the role
Mandatory Skills: Experience in designing and implementing technical solutions using Talkdesk CCaaS. . Experience in integration of Talkdesk using the built-in and custom connectors (e.g. Zendesk) Deep hands-on experience designing and optimizing, multi-channel Talkdesk Studio routing flows, interactive voice response (IVR) menus, and skills-based routing rules. Proven capability in building real-time API lookups within call flows to dynamically route interactions based on external data. Experience configuring and deploying advanced Talkdesk AI features, including Talkdesk Copilot, Virtual Agent, and Agent Assist tools to streamline customer journeys and support frontline teams Strong understanding of and proven track record of mapping business requirements into robust contact center architectures, utilizing Talkdesk REST APIs, webhooks, JSON, OAuth/SAML.
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