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About the role
Job Category: FMS Job Type: Full Time Job Location: Mumbai Description Basic troubleshooting knowledge in Desktops and Laptops with Software. Should know about the SLA and its criticality Good Emailing Skills with knowledge of using Outlook Should have basic understanding of how Windows and Linux environment work Observe and Alert Threshold Violations Monitoring and Incident Management Be able to observe and report Incidents with in the SLA Follow escalation process Attentive and Vigilant in observing incidents through various monitoring tools Able to Multi task. Handle multiple support tickets at the same time. Desktop Support & Helpdesk Support Complete Knowledge of Desktop Support (Desktops, Laptops & Printers) Handle IT Incidents and Tickets Should have adequate Customer Handling Skills over the phone and onsite. Experience in the IT support desk tools will be added advantage Qualification A formal degree is not required; candidates may be degree-holders or self-taught. Strong reading, writing, and communication skills are required. Experience 1-2 Year Salary As per industry standard No Of Positions 03 Apply for this position Full Name * Email * Phone * Bio * Upload CV/Resume *Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. *
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