Source description
About the role
Troubleshooting fixing desktop / laptop OS, e-mail client, printer / scanner, print queue related L2 level issues Creating OS images to reduce the OS deployment time Problem solving Capability in IBM, HP and Dell and other vendors laptop/ desktop/ Printer Hardware Escalation handling Desktop /Laptop Inventory management Coordinating with Asset tracker for maintenance of Asset Management Mentoring FMSs teams unresolved issues Leading the FMS Team in absence of Team Leader Ability to quickly analyze diagnose technical problems Independently generates solutions based on analytical, technical skills and business knowledge Mentor and train other team members Problem determination and resolution within SLA s Should be able to Perform Root Cause Analysis for the incidents Handle technical escalations Ability to acquire; new skills keep them updated Work with Local Global Teams Proactive and clear communication skills Quality and Process Knowledge Should be good in client communication skills Experience in the IT support desk tools will be added advantage Qualification : Diploma, Degree, or B Tech from Engineering or Graduation from Computers field and MCSA certificate. Experience : 4 + Year for Diploma or 3 + Year for Degree from Engineering or Graduation from Computers field
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