Product Manager

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Job description (heading) / Description du poste (titre) Manage the end-to-end delivery of L3 Sales Hub (SAVANT) product enhancements, acting as Product Owner for the dedicated L3 delivery team. This role ensures POS system features requested by the Agency and Bancassurance channels are scoped, prioritized, and delivered to a high standard in close coordination with engineering, design, and business stakeholders. Preferred skills (heading) / Compétences particulières (titre) Product ownership and agile delivery in a multi-vendor team environment Backlog management and sprint planning using JIRA or equivalent tools Understanding of POS (Point of Sale) systems and agent/advisor digital workflows Ability to write clear user stories, acceptance criteria, and functional specifications Basic understanding of mobile, web, and backend system architecture to enable productive conversations with engineers Stakeholder management across business and technology teams Knowledge of insurance distribution channels (Agency, Bancassurance) is an advantage Familiarity with UAT coordination and defect triage processes Qualifications (heading) / Compétences (titre) Bachelor’s degree in information technology, Business, Engineering, or a related field. Minimum 2-4 years of experience in product management, business analysis, or agile project coordination Hands-on experience working in sprint-based delivery teams. Experience with POS systems, agency management systems, or insurance distribution platforms is an advantage. Certified Scrum Product Owner (CSPO) or equivalent is a plus. Proficiency in Bahasa Indonesia and English is required. Responsibilities (heading) / Responsabilités (titre) Product Ownership & Backlog Management Own and maintain the L3 Sales Hub product backlog; translate business feature requests from Agency and Bancassurance channels into well-defined user stories, acceptance criteria, and sprint-ready tasks for the delivery team. Delivery Coordination Coordinate day-to-day delivery activities across the L3 team (backend, web, mobile engineers, QA, and UI/UX); facilitate sprint planning, review, and retrospective ceremonies to maintain a predictable delivery cadence. Stakeholder Communication Communicate delivery progress, risks, and roadmap updates to Vito Budiman and relevant business stakeholders; manage expectations on scope and timelines across FPT vendor team, SLGS, and local IT developers. Quality & Acceptance Define and validate acceptance criteria for all L3 deliverables; coordinate UAT with business users and ensure defects are resolved before feature releases to production. Process Improvement Identify and implement improvements to the L3 delivery workflow; document processes, decision logs, and feature specifications to maintain institutional knowledge within the team. Job Category: IT - Digital Development Posting End Date: 29/09/2026 Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers