Support Specialist

What You’ll Do

• Be the first point of contact for customer inquiries via email and support tickets.
• Troubleshoot issues, escalate complex cases, and collaborate with Product and Engineering to drive solutions.
• Guide new users through the onboarding and system setup process.
• Track and report recurring issues to improve our product and customer experience.
• Keep our Help Center and internal knowledge base accurate and up to date.
• Partner with teams across the company to advocate for customer needs and streamline processes.

Who You Are

• A strong communicator with excellent writing and people skills.
• Customer-obsessed — you genuinely enjoy solving problems and helping others.
• Tech-curious and eager to learn about AI and legal tech.
• Organized, detail-oriented, and thrive in a fast-paced environment.

Preferred Qualifications

• Bachelor’s degree or equivalent experience (all majors welcome).
• 0–2 years in customer support, success, or help desk roles.
• Familiarity with tools like Zendesk, Intercom, Salesforce, or HubSpot.
• Interest in AI, SaaS, or legal tech is a big plus.

Compensation

The salary range for this position is $78,000 - $90,000 plus company equity. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies, and experience.

Ready to apply?

Powered by

First name *

Last name *

Email *

LinkedIn URL *

Resume *

Click to upload or drag and drop here

Cover letter

Click to upload or drag and drop here

This role requires you to work onsite at our Seattle headquarters five days a week. Are you able to be in the Seattle office Monday through Friday? *

Yes

No

Voluntary Self-Identification

To comply with government reporting requirements, we invite candidates to participate in the self-identification survey below. Your completion of this form is entirely optional, and your decision will neither influence the hiring process nor any subsequent stages. Any information you choose to share will be kept confidential and stored in a secure file. As outlined in our Equal Employment Opportunity policy, we uphold a commitment to non-discrimination based on any protected group status specified in applicable laws.

Gender

Please select

Race

Please select

Race and ethnicity descriptionsExpand

Apply

Req ID: R21