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About the role
FreePost Designation: Service Desk Executive Location: Bangalore Relevant Experience: 1+ year of Experience Qualification: Any Degree Key Responsibilities: Call Support (Voice Process): - Handle inbound customer calls regarding product/service inquiries, complaints, or support requests. - Make outbound calls for follow-ups, feedback, appointment confirmations, or sales (if applicable). - Maintain a polite, skilled, and empathetic tone throughout the conversation. - Ensure first-call resolution (FCR) whenever possible. - Accurately document call details and outcomes in the system. Chat Support: - Manage real-time customer interactions via live chat. - Handle multiple chat windows while maintaining accuracy and speed. - Provide prompt and clear responses to customer questions. - Identify customer issues and either resolve them or escalate to the appropriate team. - Understand customer concerns and provide step-by-step resolution or instructions. Master Data Issue Handling - Manage and resolve tickets related to missing, incorrect, or outdated master data in systems. General & Non-Technical Support - Address user-reported non-technical issues and provide necessary assistance. - Determine when escalation is required and route issues appropriately. - Maintain a high standard of communication and professionalism in all user interactions. - Ensure that all support activities are logged and tracked for audit and review purposes. - Collaborate with relevant internal teams (e.g., data management or IT) to investigate and fix data discrepancies. - Track progress and ensure timely resolution of data-related issues. Work Location: In person .
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