Customer Technical Support

As a Product Consultant at SurveySparrow, your role entails ensuring that customer needs are met promptly and issues are resolved via phone, email, and chat. You will be responsible for routing customer requests to the appropriate team, maintaining service level agreements, and ensuring follow-through on issue resolution. Your key responsibilities will include: - Understanding customer queries and providing timely responses - Offering immediate acknowledgment and first-level support - Diagnosing, researching, and analyzing issues reported by customers - Delivering technical support through voice, email, and chat - Tracking and managing all logged tickets - Being willing to work night shifts To excel in this role, you should possess: - Past experience with sales and customer service, particularly with SAAS solutions - Strong understanding of REST APIs, protocols, SDKs, and authentication mechanisms - Hands-on experience in using and debugging REST APIs via browser Developer Tools - Proven analytical and problem-solving skills with a troubleshooting mindset - Knowledge and genuine interest in software applications - Ability to quickly learn and troubleshoot new technologies and effectively communicate them - Excellent written and verbal communication skills - Strong problem-solving abilities - Eagerness to learn new technologies Please note the shift timing for this position is 9:00 PM - 6:00 AM, and the location is Chennai, Tamil Nadu. As a Product Consultant at SurveySparrow, your role entails ensuring that customer needs are met promptly and issues are resolved via phone, email, and chat. You will be responsible for routing customer requests to the appropriate team, maintaining service level agreements, and ensuring follow-through on issue resolution. Your key responsibilities will include: - Understanding customer queries and providing timely responses - Offering immediate acknowledgment and first-level support - Diagnosing, researching, and analyzing issues reported by customers - Delivering technical support through voice, email, and chat - Tracking and managing all logged tickets - Being willing to work night shifts To excel in this role, you should possess: - Past experience with sales and customer service, particularly with SAAS solutions - Strong understanding of REST APIs, protocols, SDKs, and authentication mechanisms - Hands-on experience in using and debugging REST APIs via browser Developer Tools - Proven analytical and problem-solving skills with a troubleshooting mindset - Knowledge and genuine interest in software applications - Ability to quickly learn and troubleshoot new technologies and effectively communicate them - Excellent written and verbal communication skills - Strong problem-solving abilities - Eagerness to learn new technologies Please note the shift timing for this position is 9:00 PM - 6:00 AM, and the location is Chennai, Tamil Nadu.