Customer Success Executive

Company Description SWIL SwilERP for Retail & Distribution, part of Softworld (India) Pvt. Ltd., has been providing retail and distribution software solutions since 1994. Headquartered in Jaipur with a global footprint, the company delivers on-premise desktop, web-based ERP, and mobile app solutions for retailers, wholesalers, and enterprises of all sizes. SWIL is ISO 9001:2015 certified, reflecting its focus on quality, performance, and productivity for clients across diverse industries. Its expert development team builds scalable, future-ready products that streamline operations and support business growth. The organization follows a strong client-centric approach, aligning its success with the success and long-term efficiency of its customers. Role Description This is a full-time, on-site Customer Success Executive role based in Jaipur. The Customer Success Executive will support customers in effectively using SwilERP solutions, including onboarding new clients, providing product training, and resolving day-to-day queries. The role involves monitoring customer health metrics, gathering feedback, and coordinating with internal teams to improve product usability and service delivery. The person in this role will maintain regular communication with key accounts to ensure satisfaction, encourage adoption of product features, and assist in addressing operational challenges. They will also prepare customer reports, document interactions, and contribute to initiatives that enhance retention and long-term relationships. Qualifications Candidates should possess strong Customer Support and Customer Satisfaction skills to handle queries, resolve issues, and build positive relationships.Candidates should possess Customer Retention and Account Management skills to manage ongoing engagements and support long-term partnerships.Candidates should possess solid Analytical Skills to interpret customer data, identify trends, and recommend improvements.Strong verbal and written communication abilities, with proficiency in English and local languages as needed.Experience in SaaS, ERP, or software product support, preferably in retail or distribution domains.Ability to work collaboratively with sales, product, and technical teams and manage multiple customer priorities.Relevant bachelors degree in business, IT, or a related field, or equivalent practical experience.Comfort with CRM tools, ticketing systems, and basic MS Office applications. Experience: 0 to 1 year (freshers can apply too). Referrals are welcome. Send your updated CVs to hr@swindia.com Company Description SWIL SwilERP for Retail & Distribution, part of Softworld (India) Pvt. Ltd., has been providing retail and distribution software solutions since 1994. Headquartered in Jaipur with a global footprint, the company delivers on-premise desktop, web-based ERP, and mobile app solutions for retailers, wholesalers, and enterprises of all sizes. SWIL is ISO 9001:2015 certified, reflecting its focus on quality, performance, and productivity for clients across diverse industries. Its expert development team builds scalable, future-ready products that streamline operations and support business growth. The organization follows a strong client-centric approach, aligning its success with the success and long-term efficiency of its customers. Role Description This is a full-time, on-site Customer Success Executive role based in Jaipur. The Customer Success Executive will support customers in effectively using SwilERP solutions, including onboarding new clients, providing product training, and resolving day-to-day queries. The role involves monitoring customer health metrics, gathering feedback, and coordinating with internal teams to improve product usability and service delivery. The person in this role will maintain regular communication with key accounts to ensure satisfaction, encourage adoption of product features, and assist in addressing operational challenges. They will also prepare customer reports, document interactions, and contribute to initiatives that enhance retention and long-term relationships. Qualifications Candidates should possess strong Customer Support and Customer Satisfaction skills to handle queries, resolve issues, and build positive relationships.Candidates should possess Customer Retention and Account Management skills to manage ongoing engagements and support long-term partnerships.Candidates should possess solid Analytical Skills to interpret customer data, identify trends, and recommend improvements.Strong verbal and written communication abilities, with proficiency in English and local languages as needed.Experience in SaaS, ERP, or software product support, preferably in retail or distribution domains.Ability to work collaboratively with sales, product, and technical teams and manage multiple customer priorities.Relevant bachelors degree in business, IT, or a related field, or equivalent practical experience.Comfort with CRM