Central Outsourcing Services Expert

We are looking for a skilled Central Outsourcing Services Expert with 5 to 10 years of experience to join our team. The ideal candidate will have a strong background in operations analytics, business intelligence, or performance reporting. Roles and Responsibility Develop and maintain standardized dashboards and performance reports for outsourced operational services. Define and document KPI frameworks, metric definitions, and reporting logic. Consolidate data from multiple sources into structured, decision-ready insights. Ensure consistent reporting cadence, such as monthly and quarterly performance reviews. Provide analytical commentary and trend insights to support leadership discussions. Establish clear data definitions and reporting standards in collaboration with stakeholders. Perform periodic validation and reconciliation of performance data. Maintain documentation of KPI methodologies and reporting processes, supporting audit and governance requirements related to operational performance data. Conduct trend analysis and performance diagnostics, providing analytical support for capacity planning and productivity assessments. Develop early indicators and structured insights to support proactive management, translating complex operational data into clear, executive-level summaries. Partner with Digital & Technology teams to enhance reporting automation and scalability, contributing to continuous improvement of dashboards and analytics tools. Support initiatives that enhance data transparency and operational efficiency, helping evolve a scalable analytics framework aligned with long-term operational strategy. Job Requirements 5+ years of experience in operations analytics, business intelligence, or performance reporting. Experience working with large data sets and operational KPIs. Advanced Excel and Power BI (or equivalent BI tool) skills. Strong analytical and data modeling capabilities. Experience with KPI development and performance dashboards. Knowledge of SQL or similar data querying tools is preferred. Strong analytical mindset with attention to detail. Ability to structure complex information into clear insights. Strong communication and presentation skills. Comfortable working in a global, cross-functional environment. Self-driven and capable of operating in a developing organizational setup.