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Job Title: Senior Voice Engineer (VoIP) Location: Chennai Expereince: 5-10 Years Job Description We are looking for a highly skilled Senior Voice Engineer with strong expertise in Avaya and VoIP technologies to support, maintain, and enhance enterprise voice infrastructure. The ideal candidate will have hands-on experience in Avaya Aura architecture, VoIP protocols, and third-party integrations, along with the ability to troubleshoot complex issues in a 24/7 global support environment. Key Responsibilities Design, implement, and support enterprise voice solutions based on Avaya platforms Manage and maintain Avaya Aura components including Communication Manager (CM), Session Manager (SM), System Manager (SMGR), AES, and AEP Troubleshoot and resolve complex voice and network-related issues (SIP signaling, media flow, call routing) Monitor system performance and ensure high availability and reliability of voice infrastructure Collaborate with cross-functional teams and external vendors for integrations and issue resolution Perform system upgrades, patches, and routine maintenance activities Support voice transformation projects and infrastructure enhancements Work in a 24/7 support model and handle escalations effectively Technical Skills Required: Avaya Expertise: Strong experience in Avaya Aura Architecture (CM, SM, SMGR, AES, AEP) Protocols & Networking: In-depth knowledge of VoIP protocols: SIP, H.323, RTP, SRTP Strong understanding of networking concepts: QoS, VLANs, TCP/IP Tools & Platforms: Avaya Site Administration traceSM SAT commands Wireshark Linux-based systems Job Title: Senior Voice Engineer (VoIP) Location: Chennai Expereince: 5-10 Years Job Description We are looking for a highly skilled Senior Voice Engineer with strong expertise in Avaya and VoIP technologies to support, maintain, and enhance enterprise voice infrastructure. The ideal candidate will have hands-on experience in Avaya Aura architecture, VoIP protocols, and third-party integrations, along with the ability to troubleshoot complex issues in a 24/7 global support environment. Key Responsibilities Design, implement, and support enterprise voice solutions based on Avaya platforms Manage and maintain Avaya Aura components including Communication Manager (CM), Session Manager (SM), System Manager (SMGR), AES, and AEP Troubleshoot and resolve complex voice and network-related issues (SIP signaling, media flow, call routing) Monitor system performance and ensure high availability and reliability of voice infrastructure Collaborate with cross-functional teams and external vendors for integrations and issue resolution Perform system upgrades, patches, and routine maintenance activities Support voice transformation projects and infrastructure enhancements Work in a 24/7 support model and handle escalations effectively Technical Skills Required: Avaya Expertise: Strong experience in Avaya Aura Architecture (CM, SM, SMGR, AES, AEP) Protocols & Networking: In-depth knowledge of VoIP protocols: SIP, H.323, RTP, SRTP Strong understanding of networking concepts: QoS, VLANs, TCP/IP Tools & Platforms: Avaya Site Administration traceSM SAT commands Wireshark Linux-based systems
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