Source description
About the role
Product Strategy & Commercial
Own the full lifecycle for 2–3 products within the Sycurio portfolio, from roadmap through to commercial performance.
Define and refine commercial fit and pricing for owned products, working closely with the Head of Product, Finance and Legal.
Work with Finance and Legal on new product terms, pricing structures and the ordering process for new launches.
Make prioritisation calls based on customer, partner and commercial input, balancing depth of capability against speed to market.
GTM & Channel Enablement
Lead go-to-market enablement for owned products across both direct sales and channel/partner routes, working closely with Product Marketing (PMM).
Build and maintain enablement materials, positioning and battlecards for direct sales teams and channel partners, including CCaaS platforms (e.g. NICE, Talkdesk), VARs and PSPs.
Support partner-facing conversations on roadmap, integration and commercial models where product input is needed.
Run betas and trials with customers and partners, using structured feedback to inform roadmap and launch readiness.
Customer & Partner Engagement
Engage directly with customers and partners to gather feedback, validate problems, and shape roadmap decisions — rather than relying solely on second-hand input.
Balance what customers and partners say they want against usage data and behavioural signals — stated preference and observed, unconstrained behaviour often diverge, and knowing which to trust in a given decision is a core part of this role.
Define and track the metrics that matter for owned products, using them alongside qualitative feedback to sanity-check roadmap decisions rather than relying on either in isolation.
Represent the customer and partner voice in prioritisation and design discussions within the tiger team, grounded in evidence rather than the loudest or most recent input.
Cascade product and release information to Support ahead of and during launch, so the customer experience stays slick post-release.
Ways of Working — Building, Not Just Specifying
Work in a tiger team model — PM, engineer and tester — rather than a full squad with dedicated design and research functions.
Actively prototype and build using modern AI coding tools (e.g. Cursor, Claude Code, v0, or similar), turning ideas into working software rather than static specs.
Where appropriate, ship code you've built directly into the product, subject to proper engineering review — this is real building, not disposable prototyping, and it goes through the same rigour as any other change given Sycurio's PCI and security context.
Exercise judgement on when AI-assisted output is genuinely ready to ship and when it needs more scrutiny — particularly important in a compliance-sensitive, regulated product environment.
Favour fast, iterative loops over long PRD-and-handoff cycles, while still bringing the rigour the business's regulated customer base requires.
Cross-Functional Collaboration
Work closely with Engineering to plan and deliver against the roadmap within the tiger team structure.
Partner with Finance and Legal on commercial and contractual aspects of product changes.
Partner with Support to ensure operational readiness ahead of releases and a smooth post-launch experience for customers.
Collaborate with the Head of Product to help define how the product function itself operates as it grows.