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About SymphonyAI: - SymphonyAI Retail is a leading provider of advanced AI-driven solutions and services specifically designed for the retail industry. - We empower retailers and consumer packaged goods (CPG) companies with innovative technology to enhance their operations, optimize decision-making, and deliver exceptional customer experiences. Job Summary: - We are seeking an experienced SCM Sr Consultant with strong expertise in GOLD ERP systems and retail supply chain operations. - The ideal candidate will play a critical role in stabilizing production systems, supporting post- go- live Hypercare, and driving rapid issue resolution by collaborating closely with Business stakeholders, IT teams, and SCM vendors. - This role requires exceptional analytical skills, ownership, and the ability to perform under pressure in high- visibility production environments. About The Role: Production Support and managed services: - Monitor production environments, triage incidents, and resolve issues within agreed SLAs for SCM and ERP implementations. - Conduct root-cause analysis and implement permanent fixes for recurring issues. - Drive end- to-end resolution by coordinating across Business, IT, infrastructure, and vendor teams. - ERP & SCM Functional Expertise Provide functional and technical support for GOLD ERP modules such as: - Merchandising - Inventory Management - Replenishment - Supply & Demand Planning - Warehouse Operations - Manage data flow validations, integration checks, and interface troubleshooting. - Ensure system changes align with business processes and retail supply chain best practices. Stakeholder Collaboration: - Engage directly with Business users to understand operational challenges and priorities. - Work with IT application teams for bug fixes, enhancements, and environment validations. - Liaise with SCM vendors and third- party solution partners for timely issue resolution and patch delivery. - Facilitate discussions between multiple stakeholders to align expectations and outcomes. Incident Management & Communication: - Track, escalate, and communicate high- priority issues to leadership and business stakeholders. - Maintain documentation, SOPs, and knowledge base articles for smooth transitions post- Hypercare. - Provide periodic updates, reports, and dashboards on incident status and system performance. Continuous Improvement: - Identify automation, process optimization, and configuration enhancement opportunities. - Recommend improvements in system stability, performance, and user experience. - Support business teams in UAT, training sessions, and adoption of new functionalities. About You: - 5-7 years of experience in Supply Chain / Retail production support or Hypercare projects. - Strong hands- on knowledge of GOLD ERP (Symphony Retail / SR) or similar SCM platforms. - Expertise in SQL/PL- SQL for issue investigation, data corrections, and analysis. - Understanding of integration flows, APIs, XML/JSON- based transactions. - Strong analytical, troubleshooting, and problem- resolution skills. - Excellent communication skills with ability to work with business users and technical teams. - Ability to handle pressure, manage escalations, and multitask in dynamic environments. Preferred Skills: - Experience working with global retail customers (ASIA markets preferred). - Exposure to post- go- live support, Hypercare governance, and SLA- driven environments. - Knowledge of service management tools (CRM, ServiceNow, or equivalents). - Familiarity with supply chain analytics, cloud environments, or ERP implementation cycles About SymphonyAI: - SymphonyAI Retail is a leading provider of advanced AI-driven solutions and services specifically designed for the retail industry. - We empower retailers and consumer packaged goods (CPG) companies with innovative technology to enhance their operations, optimize decision-making, and deliver exceptional customer experiences. Job Summary: - We are seeking an experienced SCM Sr Consultant with strong expertise in GOLD ERP systems and retail supply chain operations. - The ideal candidate will play a critical role in stabilizing production systems, supporting post- go- live Hypercare, and driving rapid issue resolution by collaborating closely with Business stakeholders, IT teams, and SCM vendors. - This role requires exceptional analytical skills, ownership, and the ability to perform under pressure in high- visibility production environments. About The Role: Production Support and managed services: - Monitor production environments, triage incidents, and resolve issues within agreed SLAs for SCM and ERP implementations. - Conduct root-cause analysis and implement permanent fixes for recurring issues. - Drive end- to-end resolution by coordinating across Business, IT, infrastructure, and vendor teams. - ERP & SCM Functional Expertise Provide functional and technical support for GOLD ERP modules suc
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