Source description
About the role
Develop deep functional expertise in the CareerHub and UniHub platforms.
Provide Tier 1 and Tier 2 support to university clients through email, ticketing systems, phone, and online meetings.
Assist clients with product adoption, troubleshooting, and best practices.
Manage and maintain customer cases within Symplicity’s support portal.
Triage and resolve support requests received through tickets and phone calls.
Identify, document, and escalate software defects using JIRA.
Collaborate with Product and Engineering teams to investigate and resolve technical issues.
Support client onboarding, training, and enablement initiatives.
Assist in delivering webinars, product demonstrations, and client engagement programs.
Contribute to internal knowledge sharing and team enablement.
Participate in special projects and other duties as required.