Senior Servicenow Delivery Director (Mumbai)

We are now hiring for Delivery Director Service Now Experience Required: 1820 years in IT services, with significant experience in Service Now delivery and practice leadership Location: Bangalore,Pune Role Summary The Delivery Director will own end-to-end delivery for Service Now engagements, ensuring quality, profitability, and client satisfaction across multiple projects/accounts. The role requires a strong blend of technical credibility in Service Now, delivery governance, people leadership, and client relationship management. Key Responsibilities - Own overall delivery accountability for Service Now programs across multiple clients/accounts, ensuring on-time, on-budget, quality delivery. - Act as the primary escalation point for delivery issues, working closely with clients, account leadership, and technical teams to resolve risks proactively. - Drive governance through structured reviews, SLAs, KPIs, and delivery metrics; ensure compliance with delivery frameworks and quality standards. - Manage P&L; responsibility for assigned accounts/projects including revenue, margins, and utilization. - Build, mentor, and retain a strong delivery team including project managers, architects, and technical leads. - Partner with sales and pre-sales teams on solutioning, estimation, and proposals for new and expansion opportunities. - Ensure adherence to Service Now best practices, ITSM/ITOM/ITBM/CSM (or relevant module) standards, and platform governance. - Drive continuous improvement, automation, and reusable delivery assets/accelerators across engagements. - Manage stakeholder relationships at CXO/senior client level, ensuring trust and long-term partnership. - Support hiring, capacity planning, and resource allocation across the Service Now practice. Required Skills & Experience - 1820 years of overall IT services experience, with at least 810 years focused on Service Now delivery/program management. - Proven experience managing large, multi-workstream Service Now engagements (ITSM, ITOM, ITBM, HRSD, CSM, or similar modules). - Strong understanding of Service Now architecture, implementation lifecycle, and platform capabilities (hands-on configuration not mandatory, but strong technical fluency required). - Experience managing P&L;, budgets, and commercial aspects of delivery. - Demonstrated leadership managing teams of 50+ across project managers, architects, and developers. - Strong client management and executive communication skills. - Experience working in onshore-offshore delivery models. - Service Now certifications (CSA, CIS, or higher) preferred but not mandatory. - ITIL certification preferred. - Bachelor's degree in Engineering/Computer Science or related field; MBA preferred. Key Attributes - Robust executive presence and stakeholder management - Ability to balance delivery excellence with commercial outcomes - Problem-solver who can operate at both strategic and operational levels - Strong people leadership and team-building capability We are now hiring for Delivery Director Service Now Experience Required: 1820 years in IT services, with significant experience in Service Now delivery and practice leadership Location: Bangalore,Pune Role Summary The Delivery Director will own end-to-end delivery for Service Now engagements, ensuring quality, profitability, and client satisfaction across multiple projects/accounts. The role requires a strong blend of technical credibility in Service Now, delivery governance, people leadership, and client relationship management. Key Responsibilities - Own overall delivery accountability for Service Now programs across multiple clients/accounts, ensuring on-time, on-budget, quality delivery. - Act as the primary escalation point for delivery issues, working closely with clients, account leadership, and technical teams to resolve risks proactively. - Drive governance through structured reviews, SLAs, KPIs, and delivery metrics; ensure compliance with delivery frameworks and quality standards. - Manage P&L; responsibility for assigned accounts/projects including revenue, margins, and utilization. - Build, mentor, and retain a strong delivery team including project managers, architects, and technical leads. - Partner with sales and pre-sales teams on solutioning, estimation, and proposals for new and expansion opportunities. - Ensure adherence to Service Now best practices, ITSM/ITOM/ITBM/CSM (or relevant module) standards, and platform governance. - Drive continuous improvement, automation, and reusable delivery assets/accelerators across engagements. - Manage stakeholder relationships at CXO/senior client level, ensuring trust and long-term partnership. - Support hiring, capacity planning, and resource allocation across the Service Now practice. Required Skills & Experience - 1820 years of overall IT services experience, with at least 810 years focused on Service Now delivery/program management. - Proven experience managing larg