helpdesk support executive

Walk-in Interview Details: Date: 8 th May Time: 10:00 AM 4:00 PM Location: Synergy Connect office , 601/602 Balaji Business Park, Marol Naka ,Andheri East, Mumbai 400059 Contact: HR Team -8369711936 Job Summary: We are looking for a proactive and customer-focused Helpdesk Support Executive to join our team. The ideal candidate should have strong communication skills and experience in handling client-facing responsibilities, ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction. Key Responsibilities: Act as the first point of contact for clients via calls, emails, or ticketing systemsManage and track support tickets, ensuring timely closure within SLAProvide excellent client-facing support and maintain professional communicationEscalate complex issues to the relevant technical teams when requiredFollow up with clients to ensure issue resolution and satisfactionMaintain proper documentation of issues, solutions, and processesRequired Skills: Strong verbal and written communication skillsGood understanding of helpdesk/ticketing toolsAbility to manage multiple client queries efficientlyStrong problem-solving and interpersonal skillsClient handling and stakeholder management experiencePreferred Qualifications: Graduate in IT / Computer Science or related fieldExperience in a client-facing or customer support role in an IT environment Documents Required: - Updated Resume Walk-in Interview Details: Date: 8 th May Time: 10:00 AM 4:00 PM Location: Synergy Connect office , 601/602 Balaji Business Park, Marol Naka ,Andheri East, Mumbai 400059 Contact: HR Team -8369711936 Job Summary: We are looking for a proactive and customer-focused Helpdesk Support Executive to join our team. The ideal candidate should have strong communication skills and experience in handling client-facing responsibilities, ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction. Key Responsibilities: Act as the first point of contact for clients via calls, emails, or ticketing systemsManage and track support tickets, ensuring timely closure within SLAProvide excellent client-facing support and maintain professional communicationEscalate complex issues to the relevant technical teams when requiredFollow up with clients to ensure issue resolution and satisfactionMaintain proper documentation of issues, solutions, and processesRequired Skills: Strong verbal and written communication skillsGood understanding of helpdesk/ticketing toolsAbility to manage multiple client queries efficientlyStrong problem-solving and interpersonal skillsClient handling and stakeholder management experiencePreferred Qualifications: Graduate in IT / Computer Science or related fieldExperience in a client-facing or customer support role in an IT environment Documents Required: - Updated Resume