Source description
About the role
Provide technical support and assistance to customers via phone, email, or chat. Troubleshoot and resolve technical issues related to software applications and hardware systems. Collaborate with internal teams to identify and implement solutions for customer requests and issues. Develop and maintain technical documentation and knowledge base articles. Analyze and report on customer feedback and suggest improvements to products and services. Participate in training and development programs to enhance technical skills and knowledge. Job Requirements Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience in technical services and support, with excellent communication and problem-solving skills. Strong understanding of software applications and hardware systems, including troubleshooting and repair. Ability to work effectively in a team environment and collaborate with cross-functional teams. Excellent analytical and problem-solving skills, with attention to detail and the ability to think critically. Strong customer service skills, with the ability to provide excellent support and resolve customer complaints. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.