Source description
About the role
Responsible for customer satisfaction through effective handling of customer problems. Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills. Ability to handle stressful situations. Ability to deal professionally with irate customers. Be able to work on rotating shift pattern, and be able to be on call on 247 basis. Graduate in any discipline or diploma holder with relevant work experience A+, MCP, CCNA, DCSE certification preferred Soft Skills: Good written and spoken english communication skill. Good interpersonal and communication skills. Excellent telephone soft skills. Mainstream DOS and Windows Applications Basic PC Hardware for desktop and portable systems Microsoft Operating Systems Peripheral Subsystems including the following: Multimedia, Scanners, Printers/ Laser Printers.