Source description
About the role
To support local customers in terms of installation, Training, User Maintenance, handling complaints and queries, service contract & administration work. Provide technical assistance, troubleshooting and training to existing and potential users of Sysmex products and to distribution partners in the region. Work closely with local team, corporate team and representatives of distributors to expand business prospects. Ensure Service Contract revenue target is received. Handle and close all issues and maintain related database timely. Ensure Customer Service report is up to date Assume additional related responsibilities and project as required by the Supervisor. To support local customers in terms of installation, Training, User Maintenance, handling complaints and queries, service contract & administration work. Provide technical assistance, troubleshooting and training to existing and potential users of Sysmex products and to distribution partners in the region. Work closely with local team, corporate team and representatives of distributors to expand business prospects. Ensure Service Contract revenue target is received. Handle and close all issues and maintain related database timely. Ensure Customer Service report is up to date Assume additional related responsibilities and project as required by the Supervisor.