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About the role
4 to 6 years of experience in IT Helpdesk or Service Desk, with at least 1 year in a team leadership or supervisory role. Requirements: Good communication and coordination skills.Knowledge of Ticketing tool, SLA & Incident ManagementAbility to multitask and manage priorities under pressure.ITIL Certification PreferredPay: 239,209.50 - 539,044.90 per year Work Location: In person 4 to 6 years of experience in IT Helpdesk or Service Desk, with at least 1 year in a team leadership or supervisory role. Requirements: Good communication and coordination skills.Knowledge of Ticketing tool, SLA & Incident ManagementAbility to multitask and manage priorities under pressure.ITIL Certification PreferredPay: 239,209.50 - 539,044.90 per year Work Location: In person