Network/Telecom Specialist- Tier I

Network/Telecom Specialist- Tier I

Worksite Address: 3900 Wake Forest Road, Raleigh NC 27609

Start Date: 06/08/2026

End Date: 12/08/2026

Typical Experience: 12-36 months

Agency Interview Type: Either Webcam Interview or In Person

Work Arrangement: Onsite

Night shift schedule (6pm-2am) Monday – Friday

Complete Description:

***Candidate will be working onsite for the duration of the engagement.

We are lookingfor a Tier I replacement.

Tier I:

Hiring specifically with understanding that this position was created to cover “callouts” with short notice by either covering 2am-6am or come in at a later hour on the day of shift to cover (10pm-6am). Once hired as FTE state employee these additional hours will be available for comp/OT hours accrued. Additionally, there will be planned/approved vacations and training coverage that will require shift adjustments.

Tier I will provide:

Monitoring the statewide Emergency Services IP Network (ESInet) and NG911 systems 24/7 to identify outages, alarms, or performance issues.

Acting as the first point of contact for PSAPs (Public Safety Answering Points) reporting technical problems or service interruptions.

Receiving, triaging, documenting, and tracking support tickets through resolution.

Troubleshooting network, telecom, and connectivity issues affecting 911 operations.

Communicating with:

911 Directors and Supervisors

Telecommunications carriers

Service providers

Internal Board and AT&T Tiger Team regarding outages, maintenance, and incident response.

Escalating complex incidents to Tier II and Tiger Team technicians, or additional vendors and carriers when needed.

Maintaining documentation, ticket narration, and operational logs in Salesforce.

Supporting operational continuity during emergencies, severe weather events, and disaster response situations.

Monitoring network security, system health, and telecommunications performance across PSAPs statewide.

Coordinating reroutes or alternate communications paths during outages or call surges to maintain uninterrupted 911 service.

Providing customer-service-focused support to PSAP personnel throughout North Carolina.

The role is an IN-PERSON position at 3900 Wake Forest Road, Raleigh NC 27609.

Help desk / incident management

Telecommunications support

Public safety communications support

The position supports mission-critical emergency communications infrastructure for the state.

Skill

• Required / Desired

• Amount

• of Experience

• Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches.

• Required

• 3

• Years

• Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, Cisco

• Required

• 3

• Years

• Strong writing skills to maintain organized documentation

• Required

• 3

• Years

• Knowledge of network cabling, network classification and network topology

• Required

• 3

• Years

• Experience with VOIP technologies is a plus

• Highly desired

• 3

• Years

• Experience in a NOC environment is preferred

• Highly desired

• 3

• Years