ServiceNow HRSD Testing / QA Analyst

Responsibilities

• Support testing activities for Lam’s ServiceNow HRSD Professional implementation.

• Prepare and execute:

• SIT test cases

• Integration test scenarios

• UAT test scripts

• Validate HRSD functionality across Employee Center, HR Case Management, Knowledge, Notifications, and Mobile.

• Execute test cases, capture evidence, log defects clearly, and support defect retesting.

• Collaborate with the SI partner and GIS team during test cycles and defect triage.

• Validate end‑to‑end flows including:

• Case creation and routing

• EE document management

• Notifications and approvals

• Data visibility and access

• Integrations (as applicable)

• Support UAT readiness and go‑live validation activities.

• Support Documentation

• Other business analyst duties as assigned

• Required Skills & Experience

• 5+ years of experience in QA / Testing roles on enterprise software platforms.

• Hands‑on working experience with ServiceNow HRSD.

• Good understanding of ServiceNow HRSD modules and concepts:

• HR Case lifecycle

• Employee Center navigation

• Knowledge articles

• EE Document Management

• Notifications and workflows

• Experience executing integration and end‑to‑end test scenarios.

• Strong defect management skills (clear reproduction steps, severity assessment).

• Comfortable working with test scripts, test evidence, and structured test cycles.

• Experience testing mobile (Now Mobile or responsive UI)

• Core BSA/BA skillsets - requirement gathering, analysis, test execution, documentation, communication etc.

• Nice to Have

• Experience testing ServiceNow HRSD Professional

• Familiarity with ServiceNow instances, roles, and basic configuration

• Exposure to integrations (e.g., SAP SuccessFactors, Teams, SharePoint, Cornerstone, ADP)

• Prior experience supporting UAT with business testers