Configuration Management

Role Overview: You will be responsible for implementing automated workflows for the creation and maintenance of Configuration Items (CIs) from various sources, applying and enforcing the Common Service Data Model (CSDM), recording and maintaining CIs in standard CMDBs, supporting CI data maintenance and reconciliation procedures, developing and updating process documentation and Work Instructions (WI), establishing data quality checks, enhancing ServiceNow ISP service requests, providing consultations, participating in project audits, workshops, and governance reviews, collaborating with engineers and architects, defining and tracking internal SACM KPIs, providing knowledge-sharing and approvals to colleagues, supporting data transformation and validation, and ensuring consistency during database transfers into ServiceNow. Key Responsibilities: - Implement automated workflows for creation and maintenance of Configuration Items (CIs) from requests, ordered catalogue items, and other sources. - Apply and enforce the Common Service Data Model (CSDM) for both service and technical CIs. - Record and maintain CIs in T-Systems standard CMDBs (ServiceNow, HP AM CDS, ITSM2). - Support CI data maintenance and reconciliation procedures to ensure accuracy and completeness. - Develop, update, and maintain process documentation and Work Instructions (WI). - Establish data quality checks and implement corrective actions and continuous improvement measures. - Enhance ServiceNow ISP service requests, ensuring correct approvals and accurate data entry. - Provide Configuration & Facility Management (CFM) consultations and deliver training sessions when required. - Participate in project audits, workshops, and governance reviews. - Collaborate with engineers and architects when new technologies are introduced into the CMS infrastructure. - Define, track, and report internal SACM KPIs, including advisory on KPI performance, root cause analysis for quality decreases, and mitigation planning. - Provide knowledge-sharing, data exports, and approvals to colleagues in ServiceNow, HP AM CDS, and ITSM2. - Support data transformation and validation to ensure consistency during database transfers into ServiceNow. Qualification Required: - Strong expertise in ServiceNow (CMDB, SACM, ISP, and CSDM). - Solid understanding of Configuration Management processes and ITIL practices. - Hands-on experience with data quality management, validation, and reconciliation. - Ability to write, update, and maintain process documents and work instructions. - Strong analytical skills to track KPIs, perform root cause analysis, and propose improvement measures. - Excellent stakeholder engagement, with the ability to consult, train, and guide colleagues. Please Note: Fraudulent job postings/job scams are increasingly common. Beware of misleading advertisements and fraudulent communication issuing 'offer letters' on behalf of T-Systems in exchange for a fee. Stay vigilant and protect yourself from recruitment fraud. Visit the official T-Systems website for more information. Role Overview: You will be responsible for implementing automated workflows for the creation and maintenance of Configuration Items (CIs) from various sources, applying and enforcing the Common Service Data Model (CSDM), recording and maintaining CIs in standard CMDBs, supporting CI data maintenance and reconciliation procedures, developing and updating process documentation and Work Instructions (WI), establishing data quality checks, enhancing ServiceNow ISP service requests, providing consultations, participating in project audits, workshops, and governance reviews, collaborating with engineers and architects, defining and tracking internal SACM KPIs, providing knowledge-sharing and approvals to colleagues, supporting data transformation and validation, and ensuring consistency during database transfers into ServiceNow. Key Responsibilities: - Implement automated workflows for creation and maintenance of Configuration Items (CIs) from requests, ordered catalogue items, and other sources. - Apply and enforce the Common Service Data Model (CSDM) for both service and technical CIs. - Record and maintain CIs in T-Systems standard CMDBs (ServiceNow, HP AM CDS, ITSM2). - Support CI data maintenance and reconciliation procedures to ensure accuracy and completeness. - Develop, update, and maintain process documentation and Work Instructions (WI). - Establish data quality checks and implement corrective actions and continuous improvement measures. - Enhance ServiceNow ISP service requests, ensuring correct approvals and accurate data entry. - Provide Configuration & Facility Management (CFM) consultations and deliver training sessions when required. - Participate in project audits, workshops, and governance reviews. - Collaborate with engineers and architects when new technologies are introduced into the CMS infrastructure. - Define, track, and report internal SACM KPIs, including advisory