Senior Business Analyst - ServiceNow ITSM

Role Overview: As a Senior Business Analyst ServiceNow (ITSM) at Takeda, you will play a crucial role in bridging business needs with technical solutions. Your responsibilities will include gathering, analyzing, and translating requirements into functional specifications while ensuring alignment with Takeda's business objectives and compliance standards. You will be a key player in maximizing the value of ServiceNow ITSM capabilities. Key Responsibilities: - Lead requirement gathering sessions with stakeholders to capture business needs, pain points, and process improvement opportunities. - Translate business requirements into functional specifications and collaborate closely with ServiceNow developers and architects. - Analyze existing ITSM processes (Incident, Problem, Change, Request, CMDB, Knowledge) and recommend optimizations using ServiceNow capabilities. - Facilitate workshops, create process flows, and document use cases, user stories, and acceptance criteria. - Support the design, configuration, and testing of new functionalities and enhancements. - Ensure compliance with governance, data quality, and security standards. - Provide guidance on platform capabilities, OOB functionalities, and best practices. - Act as a liaison between business, technical teams, and platform owners. - Mentor junior analysts and contribute to building BA best practices. Qualifications Required: - Experience & Knowledge: 6+ years as a Business Analyst, with at least 4 years focused on ServiceNow ITSM. - Strong knowledge of ITIL processes and their mapping to ServiceNow capabilities. - Experience working in Agile/Scrum delivery models. - Exposure to integrations, reporting, and analytics within ServiceNow. - Technical Understanding: Awareness of ServiceNow platform architecture and common configuration elements. Ability to assess feasibility of requirements against OOB features vs. customization. - Certifications (Preferred): ITIL Foundation (v3 or v4) Required, ServiceNow Certified System Administrator (CSA) Preferred, ServiceNow ITSM Implementation Specialist Preferred. - Soft Skills: Excellent facilitation, documentation, and communication skills. Strong stakeholder management and negotiation skills. Analytical mindset with a focus on business value delivery. Additional Details of the Company: At Takeda's ICC in Bangalore, you will be welcomed into an inclusive and collaborative workplace where your contributions will be valued. Takeda is committed to creating a diverse team that continuously improves collaborator experiences. Joining Takeda will provide you with access to high-end technology, continuous training, and a supportive network for career growth. Note: The above job description is based on the provided details and may be subject to change or update by the company. Role Overview: As a Senior Business Analyst ServiceNow (ITSM) at Takeda, you will play a crucial role in bridging business needs with technical solutions. Your responsibilities will include gathering, analyzing, and translating requirements into functional specifications while ensuring alignment with Takeda's business objectives and compliance standards. You will be a key player in maximizing the value of ServiceNow ITSM capabilities. Key Responsibilities: - Lead requirement gathering sessions with stakeholders to capture business needs, pain points, and process improvement opportunities. - Translate business requirements into functional specifications and collaborate closely with ServiceNow developers and architects. - Analyze existing ITSM processes (Incident, Problem, Change, Request, CMDB, Knowledge) and recommend optimizations using ServiceNow capabilities. - Facilitate workshops, create process flows, and document use cases, user stories, and acceptance criteria. - Support the design, configuration, and testing of new functionalities and enhancements. - Ensure compliance with governance, data quality, and security standards. - Provide guidance on platform capabilities, OOB functionalities, and best practices. - Act as a liaison between business, technical teams, and platform owners. - Mentor junior analysts and contribute to building BA best practices. Qualifications Required: - Experience & Knowledge: 6+ years as a Business Analyst, with at least 4 years focused on ServiceNow ITSM. - Strong knowledge of ITIL processes and their mapping to ServiceNow capabilities. - Experience working in Agile/Scrum delivery models. - Exposure to integrations, reporting, and analytics within ServiceNow. - Technical Understanding: Awareness of ServiceNow platform architecture and common configuration elements. Ability to assess feasibility of requirements against OOB features vs. customization. - Certifications (Preferred): ITIL Foundation (v3 or v4) Required, ServiceNow Certified System Administrator (CSA) Preferred, ServiceNow ITSM Implementation Specialist Preferred. - Soft Skills: Excellent facilitation, documentation, and communica