Technical Support Engineer

An IT & network solutions provider for the hospitality industry is looking for ideal candidates for Technical Support Engineer position. Job Title: IT Helpdesk Engineer Location: Andheri, Mumbai Experience : 3 to 5 years of which at least 2 years of experience should be working in MSP (or MNC) dealing with International Clients Salary : up to 6.5L PA (negotiable as per your past experience) Summary: Seeking a motivated IT Helpdesk Engineer to provide 24/7 technical support, manage client IT infrastructure (servers, networking, Wi-Fi, backups, CCTV, etc.), and ensure top-tier service delivery from our Mumbai-based helpdesk team. Key Responsibilities: Prioritize and resolve support tickets efficiently. Maintain and monitor client IT systems. Communicate with clients, internal teams, and third-party providers. Log issues, escalate as needed, and follow up through resolution. Required Skills: Excellent communication, customer service, and problem-solving skills. Proven experience in IT support (Windows, Office, Servers, Networking, AD, O365). Strong documentation skills and ability to work independently. Passion for technology and willingness to learn. Desirable: Familiarity with Apple systems, CCTV/Wi-Fi setup, network design, hospitality industry knowledge.