SAP Access Operations Lead/Manager

Description: In the area of service delivery, you will be responsible for delivery of global SAP Access Services with ownership and accountability, this includes delivery of ongoing IT and/or Business Projects, apart from regular baseline support and enhancement activities, special focus on S/4 HANA authorizations including FIORI Accountability for delivery of a global service or part of a global service delivered across all regions or certain specific regions, reporting to the Service Owner You will be the point of Contact and representative of the Service and team that provides the service The role has a matrix reporting relationship with Functional Manager for Service-related responsibilities and Team Head for local, people management & development activities Key for you is to understand of customer expectations and impact of service issues Maintain good relationship and manage expectations of the Customers while being able to deliver agreed expectations Collaborating relationship with other team managers and staff, located inside as well as outside the Centre You will be responsible for Work planning, Resource allocation and Effective reporting of the Service and the team on an ongoing basis Working with Service Provider resources and Third-Party vendors, required to deliver the service where relevant Contributing to developing the local strategy and help execute the strategy for delivering a service in alignment with the global IT strategy from the Centre, builds commitment to strategic direction Responsibility to provide SAP user-based license measurement for both, SAP initiated measurement and internal recharging, and also for selection, hiring, development and retention of talent Facilitating and developing team members to work effectively as part of the Global team You will be conducting timely performance reviews, training need assessments, IDPs, etc and ensuring completion of development targets for teams and/or re-evaluation from time-to-time as required Responsibility for retaining key talent, knowledge management and performance management of under performers To ensure alignment of team-members to the Global teams and build a motivated, high performing team Also to ensure process adherence and Compliance to clients procedures & policies, and you must have the ability to think, plan and execute within defined policies and objectives Additionally, you will be responsible for defining new processes, standards, addressing process gaps and modifying existing processes depending on the needs of the service You should have ability to deal with process exceptions effectively – showing flexibility, good judgement, service orientation and risk management Also, Identifying opportunities for process improvement, harmonization and Globalization Qualifications You must have a degree or equivalent from a reputed institute Certification in SAP Access, Security & Authorization technology or process area would be preferred You should have overall 8-12 years of relevant IT experience working with reputed companies Also, a must is to have 3-5+ years of experience in people management Experience in managing offshore teams, handling delivery responsibilities, coordinating directly with business managers, handling escalations etc Also, experience in working in a matrix organization and managing medium to large scale offshore development Centre / projects