Customer Care Support Agent

Roles and Responsibilities : Work closely with your team leader to ensure Atmail lives up to its promise to customers with respect to providing a high-quality, efficient and timely support service. Resolve simple and complex account issues to facilitate technical communication between stakeholders to support customers and improve the product and customer experience. Handle customer support requests in a timely and professional manner, ensuring thorough documentation of all interactions and outcomes, and triaging requests based on established priorities. Work closely within the Support Centre to track and resolve escalated customer incidents Work closely with the Customer Care Team Leader to improve or create new processes. Ensure customer data and mailbox access are handled in strict confidence and in line with data privacy standards. Work within all legal and ethical boundaries, company policy and expectations of the wider community; and Ensure successful outcomes for Atmail and maintain a commitment to Atmails longevity by undertaking any other duties within the scope of your skills, competence and training as directed by Atmail leadership. Job Requirements : 2-7 years of experience in a billing or escalations role supporting customers. Excellent communication skills with the ability to handle high-pressure situations effectively. Proficiency in billing processes and procedures is essential. Familiarity with providing support for email services or similar technologies (e.g., internet, online products) to consumers would be highly advantageous. Knowledge of billing systems (e.g. Chargebee, Stripe, PayPal) will be an advantage. Knowledge of and experience in using customer support and telephony systems (e.g. Zendesk, Amazon Connect) will be an advantage. Your educational background, ideally a Bachelors degree in a technology or business-related field.Role & responsibilities