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Role: Sr. VOIP Support Engineer -Unified Communication Experience: 2-5 Years Location: Chennai Mandatory: VoIP Support, Network, Trouble Shooting, SIP, Protocol, Unified Communication. JD: Key Responsibilities: ·Key Skills · Good knowledge of VoIP and Voice technologies (SIP, RTP, call flows) · Experience with SIP Trunking and PBX systems · Hands-on exposure to platforms like PortaOne, Asterisk, 3CX, Cisco, or Avaya · Experience supporting Contact Center solutions (Genesys / Cisco / Avaya preferred) · Strong troubleshooting skills for call drops, one-way audio, no audio, echo, and call quality issues · Basic to intermediate understanding of networking concepts (TCP/IP, DNS, NAT) · Familiar with VoIP tools like Wireshark or similar · Experience using ticketing systems (Zoho, Jira, or similar) · Good communication skills and customer interaction ability Roles & Responsibilities · Handle L2 escalations for voice and VoIP-related issues · Troubleshoot and resolve call quality and connectivity problems · Work with customers, internal teams, and vendors to close issues within SLA · Participate in 24×7 shift support (rotational/on-call) · Prepare basic incident updates and RCA reports Preferred Experience with Voice AI or voice bot platforms (e.g., VAPI, Twilio, Retail AI, Dialogflow, Amazon Lex, Azure Bot Framework). · Certifications like CCNA, Avaya, Microsoft Teams (MS-700), or Zoom · Experience with cloud platforms (AWS / Azure / GCP) · Knowledge of VoIP security is an advantage · Hindi speaking is preferred Education BE / BTech (IT, CSE, ECE, or related field preferred).
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