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About the role
ServiceNow E-Bonding Integration Specialist Location: Chennai Experience: 8+ years Job Type: Full time Responsibilities: - Design, develop, configure, and support ServiceNow e-Bonding integrations with external ITSM platforms. - Develop and maintain REST/SOAP integrations using ServiceNow Integration Hub, Scripted REST APIs, and Import/Export APIs. - Design and implement bidirectional synchronization for incidents, requests, changes, CMDB, comments, work notes, and attachments. - Develop and customize Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer flows, and Integration Hub spokes. - Configure OAuth, API authentication, and secure integration patterns. - Implement attachment synchronization using the standard ServiceNow Attachment API and other supported integration mechanisms. - Develop field mappings, state mappings, and transformation logic between ServiceNow and external systems. - Troubleshoot integration failures, API issues, authentication errors, and data synchronization problems. - Work closely with middleware teams (Boomi, MuleSoft, iHub, or equivalent) to support end-to-end integration flows. - Participate in integration workshops, technical design discussions, API reviews, and solution documentation. - Prepare technical design documents, field mapping documents, API specifications, and deployment guides. - Perform unit testing, integration testing, and support User Acceptance Testing (UAT). - Follow ServiceNow development best practices and maintain solution quality throughout the implementation lifecycle. Qualifications: - 5+ years of hands-on ServiceNow development experience. - Strong expertise in ServiceNow ITSM modules, including Incident, Request, Change, Problem, and CMDB. - Experience developing ServiceNow integrations using REST APIs, SOAP APIs, Integration Hub, and Scripted REST APIs. - Strong knowledge of JavaScript, Glide API, Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer. - Experience with OAuth, REST authentication mechanisms, and API security. - Experience integrating ServiceNow with external enterprise applications and ITSM platforms. - Strong understanding of JSON, XML, HTTP methods, and API troubleshooting. - Experience with attachment handling, comments synchronization, and state mapping across integrated systems. - Excellent analytical, troubleshooting, and communication skills. - Experience working in Agile delivery environments. Preferred Skills: - ServiceNow-to-ServiceNow e-Bonding implementations. - Integration with third-party ITSM platforms. - Bidirectional synchronization of Incident, Request, Change, CMDB, comments, and attachments. - Enterprise API integration and middleware-based solutions. .
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