Technical Manager

Job Description Key Responsibility Area: (Specifies Key Result Areas for the Incumbent) o Lead and manage a team of software developers, Testers and automation engineers. o Define project goals, scope, and deliverables; ensure successful execution. o Provide technical guidance and mentorship. o Identify opportunities for process improvement and automation. o Implement best practices and tools for efficient development. o Drive innovation and continuous improvement in methodologies. o Collaborate with product, QA, and operations teams to define requirements. o Maintain strong stakeholder relationships aligning technology with business goals. o Define and track KPIs for project success. o Monitor team performance and provide feedback. o Experience in banking applications and CRM processes. o Continuously update rules/procedures and manage daily activities. o Support special projects. Eligibility Criteria: (Skill set required to do the job- Knowledge, Tools, Technical Knowledge, Certifications etc.) Must have: o Strong technical background, expertise in two or more languages (.Net, C#, JavaScript, Java, PHP, GO). o CRM project experience (SugarCRM or Salesforce for Banks/Credit Unions). o Proven delivery of complex applications and CRM projects. o Experience in automation strategies for efficiency. o Knowledge of Generative AI, Agentic architectures, prompt engineering, RAG pipelines. o LLM-based product development (fine-tuning, embeddings, vector DBs, inference optimization). o Familiarity with AI platform architecture (local/cloud). o Agile/Scrum and DevOps knowledge preferred. o Excellent leadership, communication, and self-learning skills. o Ability to manage 15+ developers. Nice to have: o Familiarity with no code Low code platforms, Xamarin/Maui, API integrations. o Cloud computing (AWS, Azure, GCP, Oracle CP). o Exposure to AI-driven automation, cloud AI services, and open-source LLM frameworks. o Knowledge of model evaluation, monitoring, and ethical AI practices. o Experience with API integrations in complex banking applications environment. o Exposure to AI-driven automation strategies for software development processes. o Knowledge of model evaluation and monitoring for production AI systems. o Understanding of ethical AI practices and compliance in financial technology environments. Job Description BEHAVIORAL SKILLS: (Attitude, Aptitude and Abilities) o Demonstrate strong leadership qualities by inspiring and motivating team members, providing clear direction, fostering collaboration, and supporting a positive work environment. o Exhibit strong analytical and problem-solving skills to identify root causes of issues and develop effective solutions. o Possess excellent interpersonal skills, collaborating effectively with cross-functional teams and stakeholders, fostering open communication, and mutual respect. o Demonstrate flexibility and adaptability in managing changing priorities and requirements, effectively handling ambiguity and uncertainty. o Display a commitment to continuous learning and professional development, staying updated with industry trends, and best practices. o Communicate effectively with team members, stakeholders, and clients, ensuring clarity of information and alignment of goals. o Demonstrate sound judgment and decisiveness in making tough decisions, considering various factors, and balancing risks and benefits. o Effectively manage conflicts within the team or with stakeholders, facilitating constructive dialogue and finding mutually acceptable solutions. o Empower team members by delegating responsibilities, providing autonomy, and recognizing their contributions and achievements. o Show empathy, self-awareness, and social skills in interactions, fostering positive relationships, and building trust within the team. o Attention to detail, high output accuracy, and innovative problem-solving in software development. o Excellent verbal and written communication skills in English. o Strong leadership and collaboration skills, with a focus on team building, employee development, and delegation. o Assertiveness, emotional stability, openness, goal orientation, fostering innovation, and optimism. Benefits & Perks: o Two weekly offs – 5 days working and 2 Week Offs o Hassle-free transit to work – Cab facility available for pick & drop o Medical insurance