LabVantage LIMS Application Support Consultant

You are a skilled LabVantage LIMS Application Support Consultant with 48 years of experience, and you will be joining a managed services team to provide L2/L3 application support for a global pharmaceutical client. Your responsibilities will include: - Owning end-to-end L2/L3 application support for LabVantage LIMS, managing incident resolution, service requests, troubleshooting, and closure within SLA timelines. - Acting as the primary client-facing contact for critical issues and escalations, ensuring timely updates and effective communication with stakeholders. - Coordinating with support teams, vendors, and internal technical teams to resolve defects, application issues, patches, and enhancements. - Troubleshooting and resolving API integration failures between LabVantage LIMS and connected systems. - Performing root cause analysis (RCA) and implementing preventive measures for recurring incidents. - Supporting testing activities, upgrades, releases, and change management. - Creating and maintaining technical documentation including SOPs, runbooks, and knowledge base articles. - Collaborating with global support teams to ensure continuous support coverage. - Monitoring application health, identifying trends, and recommending enhancements for system stability and performance. - Ensuring all support activities comply with quality standards and governance processes. Qualifications required for this role: - 48 years of experience in LabVantage LIMS Application Support. - Hands-on experience in Pharmaceutical, Biotech, Life Sciences, or Healthcare environments. - Strong expertise in LabVantage LIMS platform including workflows, business rules, master data management, and configuration-driven architecture. - Strong experience with Oracle Database, SQL Server, SQL Query Analysis, and Database Troubleshooting. - Experience troubleshooting API and system integration issues. - Familiarity with SaaS application support models and vendor management. - Documentation and knowledge management capabilities. - Experience in global support and client-facing communication. Preferred qualifications include experience with ERP, MES, Instrument Interfaces, and knowledge of GxP, CSV, FDA regulations. Familiarity with ITSM tools such as ServiceNow, Jira Service Management, and Remedy is a plus. If you are interested, please share your updated CV at careers@tantranzm.com. You are a skilled LabVantage LIMS Application Support Consultant with 48 years of experience, and you will be joining a managed services team to provide L2/L3 application support for a global pharmaceutical client. Your responsibilities will include: - Owning end-to-end L2/L3 application support for LabVantage LIMS, managing incident resolution, service requests, troubleshooting, and closure within SLA timelines. - Acting as the primary client-facing contact for critical issues and escalations, ensuring timely updates and effective communication with stakeholders. - Coordinating with support teams, vendors, and internal technical teams to resolve defects, application issues, patches, and enhancements. - Troubleshooting and resolving API integration failures between LabVantage LIMS and connected systems. - Performing root cause analysis (RCA) and implementing preventive measures for recurring incidents. - Supporting testing activities, upgrades, releases, and change management. - Creating and maintaining technical documentation including SOPs, runbooks, and knowledge base articles. - Collaborating with global support teams to ensure continuous support coverage. - Monitoring application health, identifying trends, and recommending enhancements for system stability and performance. - Ensuring all support activities comply with quality standards and governance processes. Qualifications required for this role: - 48 years of experience in LabVantage LIMS Application Support. - Hands-on experience in Pharmaceutical, Biotech, Life Sciences, or Healthcare environments. - Strong expertise in LabVantage LIMS platform including workflows, business rules, master data management, and configuration-driven architecture. - Strong experience with Oracle Database, SQL Server, SQL Query Analysis, and Database Troubleshooting. - Experience troubleshooting API and system integration issues. - Familiarity with SaaS application support models and vendor management. - Documentation and knowledge management capabilities. - Experience in global support and client-facing communication. Preferred qualifications include experience with ERP, MES, Instrument Interfaces, and knowledge of GxP, CSV, FDA regulations. Familiarity with ITSM tools such as ServiceNow, Jira Service Management, and Remedy is a plus. If you are interested, please share your updated CV at careers@tantranzm.com.