Team Leader - Remote Desktop Support

Taskus is seeking a highly skilled Team leader Remote Desktop Support Technician with a minimum of 3years of relevant experience supporting international clients. As a Team Leader Remote Desktop Support Technician, you will play a vital role in ensuring the seamless operation of our clients' IT systemsby handling team, resolving technical issues and delivering exceptional customer service to a global user base.Key Responsibilities :-- Handling team of Remote technical support engineers, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service LevelAgreement (SLA) and achieve their Key Performance Indicators (KPIs).-As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility.- To be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve andgrow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department.- Provide remote technical support to international clients via phone, email, chat, and remotedesktop tools.- Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers,and peripherals.- Install, configure, and maintain operating systems, software applications, and security patches.- Set up and configure VPN connections for secure remote access.- Implement and support multi-factor authentication (MFA) solutions, including Yubikey.- Collaborate effectively with cross-functional teams across different time zones to escalate andresolve complex technical issues.- Document support tickets, solutions, and troubleshooting procedures in Jira or similar ticketingsystems.- Provide training and guidance to international end-users on IT best practices and procedures.- Stay updated on emerging technologies and industry trends to continuously improve servicedelivery and enhance client satisfaction.Requirements:-- Minimum of 2 years of experience as a team leader in remote desktop support, preferably with international clients .- Proficiency in using remote support tools and technologies.- Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently.- Experience with MFA solutions, such as Yubikey, and VPN technologies.- Excellent communication skills and cultural sensitivity to effectively interact with clients fromdiverse backgrounds.- Ability to work independently and collaborate effectively in a remote team environment.- Experience using collaboration tools like Slack for communication and Jira for ticketmanagement.Preferred Qualifications:-- Bachelor's degree in Computer Science, Information Technology, or related field.- Certifications in relevant technologies (e.g., CompTIA A, Network, Security).- Experience supporting a diverse range of operating systems, including Windows, macOS, and Linux. Taskus is seeking a highly skilled Team leader Remote Desktop Support Technician with a minimum of 3years of relevant experience supporting international clients. As a Team Leader Remote Desktop Support Technician, you will play a vital role in ensuring the seamless operation of our clients' IT systemsby handling team, resolving technical issues and delivering exceptional customer service to a global user base.Key Responsibilities :-- Handling team of Remote technical support engineers, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service LevelAgreement (SLA) and achieve their Key Performance Indicators (KPIs).-As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility.- To be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve andgrow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department.- Provide remote technical support to international clients via phone, email, chat, and remotedesktop tools.- Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers,and peripherals.- Install, configure, and maintain operating systems, software applications, and security patches.- Set up and configure VPN connections for secure remote access.- Implement and support multi-factor authentication (MFA) solutions, including Yubikey.- Collaborate effectively with cross-functional teams across different time zones to escalate andresolve complex technical issues.- Document support tickets, solutions, and troubleshooting procedures in Jira or similar ticketingsystems