Product Manager - Loan Against Property

Responsible for designing new products and new schemes for existing products Retail Loan business. Will be responsible for designing contests and closely working with marketing team for promotion campaigns Coordinating with cross-functional teams like Operations, Credit, Technology and Sales, to create and continuously enable changes in application form, workflows, policies etc Defining new processes and documenting of processes related to the loan life-cycle Undertaking projects to identify gaps in processes and initiate corrective action wherever required, including improvement in end-to-end login-to-disbursement turnaround time Strategically responsible for customer experience - Innovation, Conceptualize and Implement Digitization of customer service framework, Product development and management, New CRM implementation and integration, Automation of customer service processes, and redesigning of core system to support mobility Taking complete ownership of user experience across all our products Driving digital penetration of customers through various initiatives and projects Enhanced the data collection process with some validations to reduce the overall TAT Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth Research new technological trends so as to figure out how to incorporate them into products Facilitate team input into various stages of product development and design Define and analyze performance metrics & prepare project status and feature Conceptualize, implement and lead technological advancement and digital transformation projects that help development of better and more diverse products, increment in client satisfaction and engagement, reduction in credit risk Ensure compliance to all Audit / RBI regulations as well as processes, policies and reports as per company designed systems. Education: MBA/PGDBA/PGPM or Equivalent