Jr. Customer Service Executive - India Operations, New Rollouts and Automation

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Broad outline of the Role Operational role that works under direct supervision, responsible for day-to-day network operations support Minimum Qualifications & Experience Graduate with 0-2 Years experience Knowledge & Skills Analytical skills basis understanding of tecommunications Proficiency in MS office tools and apps ( Excel, powerpoint , power bi, power apps etc ) Key Responsibilities Network performance report and gap analysis and action mapping Action plan tracking for hot spots and weaker network sections Ensure SLA are achieved and work proactively to maintain the same IRU Partner management ( SLA , penalty) customer expectation management Automation of BAU reportings/ dashboards Qualification : BE/ B Tech in Computer science or Electronics and communications .