Sr Customer Service Executive - Capacity Planning & Management

About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Skills Strong experience in telecom/ISP environments with multi-technology networks (FTTX, GPON, DSLAM, DWDM). Hands-on design experience with Alcatel & Coriant platforms. Proficiency in GIS/SpatialNet, AutoCAD, Visio, and network planning tools. Knowledge of network architecture, IP routing, inventory tools, and site infrastructure. Good communication skills. Key Responsibilities Design and deliver end-to-end fibre network solutions (FTTX, Carrier Ethernet, DWDM, aggregation). Create Network Design Documents (NDD) with complete deliverables (BOM, configs, diagrams, fibre details, etc.). Maintain and update network designs using tools and design guidelines. Ensure 100% quality and KPI adherence. Support continuous improvement and adapt to evolving network architectures. .