Automation Tools SME-Nexthink

Role: Automation Tools SME Location: BangaloreExperience: 6+ years Mandatory Technical Skills Nexthink (Experience Scoring, Campaigns, Dashboards, Integrations) BeyondTrust / Bomgar (Remote Support, Privileged Remote Access) Windows Endpoints (Windows 10 / Windows 11) ITSM integration (ServiceNow or equivalent) Strong troubleshooting and analytical skills Preferred / Good to Have Skills Microsoft Intune, SCCM, CoManagement Digital Experience Monitoring (DEM / DEX tools) PowerShell and automation scripting Endpoint Security (Defender, EDR) Manufacturing / Factory IT exposure Microsoft 365 and Entra ID integration Key Responsibilities EUC Tools Architecture & Strategy Own the architecture, standards, and technical roadmap for EUC tools Align tooling strategy with Digital Workplace, Manufacturing IT, and Cyber Security principles . Evaluate, design, and onboard EUC tools with a focus on business value, scalability, and security . Nexthink Digital Employee Experience (Primary Responsibility) Design and operate Nexthink architecture (Collectors, Engines, Portal, Campaigns). Create real time dashboards and experience scores to monitor: Endpoint performance Login and application experience Stability issues impacting production and engineering users Develop Nexthink campaigns for: Proactive remediation Automated fixes User engagement and notifications Integrate Nexthink with ITSM platforms (ServiceNow or equivalent) . BeyondTrust / Bomgar Secure Remote Support Implement and manage BeyondTrust (Bomgar) for secure remote support at sites. Configure: Secure session access (attended/unattended) Jump clients Credential injection Session recording and audit logs Enable secure vendor and third party access in compliance with security policies. Proactive, Preventive & Automation First Operations Drive shift left operations and preventive maintenance models . Leverage EUC telemetry and automation to: Reduce incident volumes Improve Mean Time to Resolution (MTTR) Improve Service Desk efficiency Partner with Service Desk and Field Support teams to expand self healing capabilities . Integration with EUC & Security Ecosystem Integrate EUC tools with: Intune / SCCM / CoManagement Microsoft Defender / EDR platforms Entra ID (Azure AD) AVD / VDI where applicable Ensure alignment with Zero Trust security architecture . Governance, Risk & Compliance Ensure adherence to: internal security and IT policies Data privacy and audit requirements Maintain logs, reports, and evidence for audits and compliance reviews. Participate in risk assessments and control validation related to EUC tools. Vendor, Stakeholder & Knowledge Management Act as technical interface to tool vendors . Support license optimization, renewals, and cost governance. Create and maintain: Architecture documents SOPs / runbooks KT and reverseKT materials Ensure tool knowledge is industrialized and not person dependent .