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About the role
Role & responsibilities AWS Expertise & Contact Centre Knowledge Advanced GenAI expertise (Bedrock, Nova Sonic ,prompt engineering, LLM solution design, autonomous workflows using Agentic AI & conversational AI) Strong Python engineering capability for integrations/machine learning. Innovation mindset (drive PoCs, experimentation, future-ready CX solutions) Strong attitude & leadership (ownership, curiosity, challenger mindset, ability to inspire & guide team) Good to have Terraform/IaC skills.
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