CCaaS Five9 GCP Senior Eng

Role - CCaaS Five9 GCP Senior Eng

Experience Required -8+ Years

Must Have Technical/Functional Skills

• Candidate must have Deep knowledge of Google CCAI, AWS Connect or Five9 data ecosystem

• Design and implement scalable CCaaS and IVA solutions leveraging Google Cloud and Google CX (Dialogflow CX), including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech, and seamless integration with Five9 and enterprise systems.

• Architect secure, resilient cloud infrastructure on GCP using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.

• Architect, implement, and optimize Five9 CCaaS solutions, including ACD, skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations.

• Lead integrations and migrations leveraging Five9 APIs and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC, security configuration (RBAC, PCI/HIPAA), and transition from legacy contact center platforms to Five9.

• Experience with Agile development, Continuous Integration, and Continuous Delivery, including working knowledge of various tools in the CI/CD pipeline. DevOps and Observability.

• Experience with automated release management using GitHub Actions.

• Experience in Architecture design and modeling should possess strong skills in designing and modeling complex systems and architecture.

• Good understanding of data structures, algorithms, and design patterns

• Great written communication and documentation abilities

• Strong understanding of cloud security architecture and Encryption and OAuth.

• Looks proactively beyond the obvious for continuous improvement opportunities.

• Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential.

• Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike

Roles & Responsibilities

• Exceptional communication and stakeholder management skills, with the ability to collaborate with cross-functional teams, including developers, business analysts, and quality assurance professionals, to drive project success.

Base Salary Range : $100,000 to $180,000 Per Annum

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical &am p; Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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Role: Senior Engineer

Desired skills: GCP - IT Service Management Consulting

Experience: 8 - 12 Years

Job function: TECHNOLOGY

Location: Phoenix, AZ

Salary range: $100,000–$180,000

Apply by: 2026-09-18 00:00:00