Digital Assets Platform Support

Responsibilities

• • Support the production operation of digital asset platforms, including wallets, blockchain nodes, and transaction processing systems.

• • Ensure high availability and reliability of systems supporting digital asset lifecycle management and transaction flows.

• • Provide L2/L3 support for incident, problem, and change management, including post-incident reviews and continuous improvement.

• • Monitor system health across:

• o Blockchain nodes and networks

• o Wallet infrastructure (hot, cold, hardware, multi sig)

• o Transaction pipelines and reconciliation processes

• o Latency, throughput, and network conditions

• • Investigate and resolve issues related to:

• o Transaction failures or delays

• o Reconciliation breaks

• o System performance degradation

• o Anomalous or risk flagged activity

• • Collaborate with engineering, cybersecurity, risk, and business teams to enhance platform stability and security controls.

• • Work with vendor and managed service providers supporting blockchain infrastructure, custody, and wallet services.

• • Contribute to observability practices (monitoring, logging, tracing, alerting) across distributed systems.

• • Support capacity planning and performance analysis for scaling blockchain nodes and transaction systems.

• • Participate in resilience and recovery testing, including failover, DR, and key-material backup validation.

• • Drive and implement automation across monitoring, reconciliation, and operational processes.

• • Maintain clear runbooks, documentation, and knowledge sharing for production operations.

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Qualifications

• Core Experience

• • 5–8 years of experience in:

• o Production Support / SRE / Platform Engineering, OR

• o Electronic Trading / Markets Technology Support, OR

• o Payments / transaction processing platforms

• • Proven experience supporting mission-critical, high-availability systems in fast-paced environments.

• • Strong troubleshooting and problem-solving skills in distributed systems.

• Technical Skills

• • Experience with one or more: Java, Python, Go, or similar

• • Experience working in Linux environments

• • Familiarity with containers and Kubernetes/OpenShift

• • Experience with databases ( Postgres, Oracle, MongoDB, Redis)

• • Strong experience with observability tools (e.g., Splunk, Grafana, Prometheus, ELK)

Salary Range: $90,000 to $110,000 per year

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Role: Analyst

Desired skills: Java

Qualifications: BACHELOR OF COMPUTER SCIENCE

• Experience: 2 - 4 Years

• Job function: TECHNOLOGY

• Location: Irving, TX

Salary range: $90,000–$110,000

Apply by: 2026-08-31 00:00:00