Engineer

Skill: Salesforce Production Support Engineer

• 3+ years of experience within Software development, Integration using Apex, Flows, Force.com, Asynchronous process, LWC, Aura, Data migration, CRMA, AI, CPQ, nCino etc.

• Experience in banking and Financial services including in-depth knowledge of loan Lifecyle, Sales and Marketing functional knowledge.

• Good knowledge of Salesforce products and services, including Sales Cloud, Financial & Marketing Cloud, Partner Communities, Service Cloud.

• Expertise in various technical areas such as data modeling, integration, security and customization - should be able to review codes and suggest best practices of implementations.

• Understands user and process requirements and ensures those requirements can be achieved through high-quality deliverables.

• Demonstrate effective, strong and clear communication/collaboration with LOBs, Stakeholders and Customers on daily basis.

• Understands business requirements and provides timely solutions within defined SLAs.

• Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements, design and code reviews.

• Serves as a resource to the business and/or as a technical resource to cross-functional third party and internal team members on highly complex design/code reviews.

• Provide production support and handle operational issues, and be willing to perform manual activities or tasks whenever required to maintain service continuity.

• Troubleshoot complex problems and recommend solutions or practices relative to root cause analyses and identification of solutions for improving system performance and availability.

• Experience troubleshooting performance and Governor limits related issues/exceptions(leveraging ApexGuru and Scale center), should actively participate in automations and other PI activities.

• Typically anticipates opportunities and proactively and consistently champions innovative solutions cross-functionally and across the Enterprise.

• Work cooperatively with team members in global offices, across various time zones to meet deadlines.

• Work closely with cross functional teams to ensure smooth delivery and issues resolutions.

• Facilitate and actively participate in meetings with representatives from business and/or IT units..

• Take accountability for quality of deliverables, provide status on development effort, and deliver on time and as per specifications.

Salary Range - $100,000-$110,000 a year

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Role: Engineer

Desired skills: Apex | Salesforce(SFDC)

Qualifications: BACHELOR OF COMPUTER SCIENCE

• Experience: 6 - 13 Years

• Job function: TECHNOLOGY

• Location: Cleveland, OH

Salary range: $100,000–$110,000

Apply by: 2026-09-16 00:00:00